Logistics Coordinator – Food

Role Objectives:

The Logistics Coordinator – Food is responsible for managing daily delivery operations within assigned zones to ensure smooth and efficient order fulfillment. The role focuses on monitoring Delivery Associate (DA) performance, resolving on-ground challenges, managing vendor-related issues, and ensuring adherence to service-level standards (SLAs).

Roles & Responsibilities:

• Daily Operations Management:
• Oversee daily field operations and ensure readiness of Delivery Associates.
• Track performance metrics such as attendance, login rates, acceptance, on-time pickup, and delivery completion.
• Identify and address operational bottlenecks such as vendor delays, traffic issues, or app challenges.
• DA Standards & Compliance:
• Conduct pre-shift checks for appearance, equipment, and app readiness.
• Perform spot audits and ensure adherence to safety and conduct guidelines.
• Issue Handling & Support:
• Serve as the first point of contact for DA-related issues such as device or vehicle failures and order disputes.
• Coordinate with relevant teams for quick resolutions and redeployments.
• Vendor Complaints Management:
• Log and investigate vendor complaints, ensuring timely resolution within SLA.
• Collaborate with Vendor Operations to identify recurring issues and prevent reoccurrence.
• Routing & Dispatch Support:
• Validate delivery assignments and ensure efficient dispatching.
• Support real-time adjustments during peak hours to maintain performance targets.
• Reporting & Documentation:
• Maintain daily logs for attendance, incidents, vendor tickets, and compliance checks.
• Prepare end-of-day and weekly performance summaries.

Required Education, Knowledge, and Skills:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
• 1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce).
• Understanding of delivery operations and logistics workflows.
• Familiarity with route planning, dispatching systems, and performance tracking tools.
• Problem-solving mindset and ability to respond quickly to on-ground challenges.
• Good organizational and multitasking skills.
• Proficient in Microsoft Excel and data reporting.
• Team player with a proactive and adaptable attitude.