Logistics Customer Service Leader

QUALIFICATIONS AND JOB DESCRIPTION

Orhan Holding is a group of companies operating in the automotive sector with over 10.000 employees. It has operations in 4 continents and 15 countries.

The Group continues to grow with new investments in line with its strategy of being the most preferred supplier for customers worldwide.

We are looking for a "Logistics Customer Service Leader" with the following characteristics to be employed in one of our Group companies in Bursa;

• University bachelor’s degree (Preferably in Business Management, Supply Management, Engineering, or Logistics),
• SAP MM/MRP knowledge and experience as a key user is a plus,
• Min. 5 years of job experience in automotive,
• Experience in material procurement, order management, and inventory management,
• General knowledge of logistics processes through the end-to-end supply chain,
• Fluency in English,
• Strong interpersonal & leadership skills,
• Ability to anticipate & prioritize,
• Open-minded,
• Ability to cope with multiple complex situations daily & work under pressure,
• Autonomous, rigorous, intercultural skills.

JOB DESCRIPTION

• Manage and monitor global logistics KPIs, ensuring corrective actions are implemented across plants,
• Ensure data accuracy and parameter control in SAP MM/MRP, drive process improvements and support roll-out projects,
• Oversee demand management by integrating and validating customer schedules (EDI, webEDI, etc.) and ensuring the feasibility of production and delivery plans,
• Coordinate end-to-end supply chain activities (procurement, production, shipping) to meet customer service levels, optimize inventory, and maintain safety stock levels,
• Manage logistics cooperation with external partners, packaging flows, and customs requirements when needed,
• Lead deployment of new logistics projects, tools, and methods while supporting continuous improvement initiatives,
• Ensure effective communication with customers and internal teams, proactively resolving issues, prioritizing in crisis situations, and maintaining high service rates,
• Develop action plans to improve logistics performance and ensure business continuity by training and preparing backups.