Key Responsibilities:
Inventory Management-
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Monitor and maintain stock levels across warehouses, dark stores, and fulfillment centers.
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Ensure accurate GRN (Goods Receipt Note), stock postings, and timely reconciliations.
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Conduct cycle counts, physical stock audits, and resolve discrepancies.
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Manage inventory health – slow moving, near expiry, and returns.
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Coordinate with procurement and production teams for replenishment planning.
B2C and B2B Logistics & Fulfillment-
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Manage end-to-end order fulfillment process for D2C , B2B and marketplace orders.
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Coordinate with 3PL / courier partners for pickup, dispatch, and last-mile delivery.
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Monitor daily order SLA adherence (TAT, same-day/next-day dispatch).
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Track shipment status, handle delivery exceptions, and resolve escalations.
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Ensure packaging compliance as per channel / marketplace guidelines.
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NDR Calling
Reporting & Analytics-
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Maintain inventory MIS (stock position, ageing, shrinkage, etc.).
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Prepare logistics performance reports – OTIF (On-time In-full), RTO, delivery TAT, and freight cost per order.
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Analyze courier performance and suggest improvements.
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Support monthly/quarterly business reviews with actionable insights.