Logistics & Operations Executive (D2C)

Role Overview:
We are looking for a proactive and detail-oriented Logistics & Operations Executive to manage end-to-end D2C logistics, supplier coordination, shipment tracking, and customer communication. The ideal candidate should have hands-on experience in managing delivery partners, reducing RTO rates, and ensuring smooth order fulfillment.

Key Responsibilities:

• Track shipments and monitor delivery status to ensure timely fulfillment.
• Track and manage RTO (Return to Origin) orders and implement strategies to reduce RTO rates.
• Coordinate and manage multiple suppliers and delivery partners for smooth dispatch operations.
• Maintain and update operational sheets, reports, and order dashboards.
• Utilize HubSpot for managing customer interactions, queries, and tracking communication.
• Oversee end-to-end logistics for D2C orders including order processing, dispatch, tracking, and timely delivery.
• Communicate with customers regarding order updates, delays, or queries; provide effective resolution.
• Collaborate with internal teams to streamline operations and improve delivery efficiency.
• Identify gaps in the process and suggest improvements to optimize logistics performance.

Requirements:

• 1–3 years of experience in logistics, operations, or D2C order management (preferred).
• Strong working knowledge of shipment tracking and logistics workflows.
• Experience in handling RTO and coordinating with courier partners.
• Proficiency in Excel/Google Sheets; ability to maintain structured data sheets.
• Familiarity with CRM tools like HubSpot.
• Excellent communication and customer-handling skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Problem-solving mindset with attention to detail.

Job Type: Full-time

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person