Logistics Operations Specialist (Emirati Nationals) - Fresh Graduates

What You’ll Do:

• Monitor daily logistics and rider operations, track performance metrics, and ensure compliance with service standards.
• Identify abnormal rider activities or operational issues, coordinate with relevant teams to provide timely solutions, and continuously optimize on-ground execution.
• Collaborate with cross-functional teams (Customer Service, Dispatch, and Vendor Operations Government Affairs) to resolve delivery-related issues and enhance the overall user experience.
• Collect and analyze data on delivery performance, rider efficiency, and customer feedback to support business decisions and process improvements.
• Assist in implementing new logistics initiatives and performance incentive programs aimed at improving delivery efficiency and service quality.
• Support documentation of operational workflows, standard operating procedures (SOPs), and FAQs to ensure process transparency and consistency.
• Contribute ideas to improve logistics efficiency, reduce costs, and enhance rider engagement.

What We Need From You:

• UAE National (Emirati citizen)
• Bachelor’s degree in Business Administration, Supply Chain, Operations Management, or related fields.
• Strong command of English and Arabic (spoken and written).
• Excellent communication, coordination, and problem-solving skills.
• Proactive, responsible, and able to work effectively in a fast-paced environment.
• Detail-oriented with good analytical thinking and ability to handle data.

Preferred Qualifications:

• Previous experience or strong interest in logistics, delivery operations, or e-commerce platforms.
• Familiarity with data analysis tools (Excel, Google Sheets, or BI dashboards) is an advantage.
• Enthusiasm for process optimization and customer experience improvement.

What Makes This Role Exciting

• Opportunity to work in a fast-growing, technology-driven logistics environment.
• Competitive compensation package and benefits.
• Continuous professional development and training support.
• Collaborative, multicultural team environment.
• A clear career growth path in Operations, Logistics Management, or Platform Experience Optimization.