Logistics Supervisor

Key Responsibilities:

Operational Management

• Supervise daily fulfillment operations including receiving, picking, packing, dispatching, and returns handling.
• Ensure timely processing of customer storage access requests, shipments, and service orders.
• Maintain accurate storage unit allocation, stock movement records, and digital tracking systems.
• Monitor facility readiness including cleanliness, unit availability, and safety compliance.
• Coordinate with Maintenance and Facilities teams on unit readiness, repairs, or operational issues.

Customer & Service Delivery

• Ensure fast, efficient, and professional handling of customer fulfillment needs.
• Resolve escalation cases related to orders, delays, access issues, or service quality.
• Work closely with Customer Service team to support corporate and retail clients.

People Leadership

• Lead, train, schedule, and supervise fulfillment staff and shift teams.
• Assign daily tasks and ensure adherence to SOPs.
• Conduct performance reviews and support continuous improvement.

Process & Compliance

• Implement and enforce SOPs for fulfillment and warehouse operations.
• Ensure compliance with health & safety, security protocols, and company policies.
• Support digital transformation and system-based workflows.

Performance & Reporting

• Track operational KPIs including turnaround time, accuracy levels, service quality, and productivity.
• Prepare daily/weekly/monthly operational reports.
• Identify operational improvement opportunities and support optimization projects.

Requirements & Qualifications

• Bachelor’s degree in Operations, Logistics, Supply Chain, Business, or related field (preferred).
• 2–4 years experience in fulfillment, warehouse operations, logistics, or self-storage operations.
• Experience supervising teams or managing shift operations.
• Strong knowledge of inventory systems, WMS, and digital fulfillment platforms.
• Excellent problem-solving, leadership, and communication skills.
• Ability to work in a fast-paced, customer-centric environment.
• Fluency in English required; Arabic preferred.

Key Skills

• Operations & Process Management
• Inventory & Fulfillment Control
• Team Leadership & Scheduling
• Customer Service Orientation
• Attention to Detail & Accuracy
• KPI & Reporting Management

KPIs / Performance Indicators

• Order fulfillment accuracy rate
• Turnaround time / Service speed
• Customer satisfaction scores
• Team productivity & efficiency
• Operational compliance & safety adherence
• Reduction in errors, damages, and complaints

Job Type: Full-time

Work Location: In person