LTO Sales Representative

About the Role

• Respond to leads quickly
• Follow up consistently
• Close new LTO deals
• Build long-term relationships with clients

Key Responsibilities

• Respond to all new inbound leads within 15 minutes during working hours.
• Ensure 100% follow-up on warm and older leads within a 30-day cycle.
• Assist the LTO Sales Lead with lead management and high-value closing opportunities.
• Independently convert LTO leads into confirmed sales, meeting monthly sales targets.
• Generate new opportunities through prospecting, outbound outreach, and networking (preferred).
• Upsell add-ons such as insurance, warranties, upgrades, and value-added services.
• Maintain professional, engaging, and consistent communication through phone, email, and WhatsApp.
• Build and nurture strong client relationships to drive repeat business and referrals.
• Handle customer queries promptly to ensure customer satisfaction and trust.
• Update and maintain lead/customer data in CRM/ERP systems.
• Track lease agreements, payment schedules, and vehicle delivery timelines accurately.
• Prepare weekly reports on lead flow, sales pipeline, and conversion rates.
• Collaborate with the operations and finance teams for smooth LTO processing.
• Participate in sales training, product updates, and team meetings to improve sales techniques.

Skills Required

• Sales & Negotiation: Strong closing skills and the ability to influence and convert leads.
• Lead Management: Ability to handle multiple leads, prioritize, and meet follow-up SLAs.
• Communication: Excellent verbal and written English; Urdu/Punjabi is a plus.
• Customer Relationship Building: Ability to build trust and manage long-term clients.
• Tech Savvy: Comfortable using CRM/ERP systems, WhatsApp, online sales channels, and Microsoft Office.
• Analytical Skills: Ability to analyze lead quality, sales performance, and customer feedback.
• Time Management: Strong organizational skills to meet deadlines and daily SLAs.
• Adaptability: Quick learner with flexibility to adjust sales strategies based on customer needs.

Preferred Qualifications

• Education: Bachelor’s degree in Business, Marketing, Commerce, or related field.
• Experience: 1–3 years in sales, automotive leasing, car rental, financial services or inside sales.
• Industry Background: Experience in the automotive, mobility or financial sector is an advantage.