Luxury Wellness Receptionist- Women Only

Job Summary

We are seeking an elegant, highly professional, and service-oriented Luxury Wellness Receptionist to become the first point of contact for our guests. The ideal candidate has previous experience in luxury wellness centers, 5-star hotels, premium spas, or hospitality environments and is passionate about delivering exceptional guest experiences.

You will welcome clients with warmth and professionalism, manage appointments, coordinate daily operations, and ensure every guest receives a seamless and personalized experience. The ability to communicate confidently with VIP clients, including Arabic-speaking ladies, is highly valued.

Key Responsibilities

• Welcome and assist clients with exceptional hospitality and professionalism.
• Manage daily appointments, bookings, and treatment schedules using the booking system.
• Handle incoming phone calls, WhatsApp inquiries, emails, and walk-in guests promptly.
• Coordinate with therapists and wellness practitioners to ensure smooth daily operations.
• Build strong relationships with clients by providing personalized and attentive service.
• Maintain accurate client records while ensuring confidentiality.
• Process payments, issue invoices, and reconcile daily transactions.
• Promote wellness programs, memberships, retail products, and special offers.
• Ensure the reception, lounge, and guest areas are maintained to luxury hospitality standards.
• Handle VIP guests with discretion, professionalism, and cultural sensitivity.
• Support Arabic ladies and international clients with a welcoming and respectful guest experience.
• Resolve guest concerns efficiently while maintaining a positive brand image.
• Assist with administrative tasks and daily operational reports as required.

Requirements

• Minimum 2 years of experience as a Receptionist, Guest Relations Executive, Front Office Executive, or Customer Service Representative in:
• Luxury Wellness Centers
• Premium Spas
• 5-Star Hotels
• High-End Medical or Aesthetic Clinics
• Luxury Hospitality
• Excellent verbal and written communication skills.
• Professional grooming and polished appearance.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office and appointment booking/POS systems.
• Ability to multitask in a fast-paced luxury environment.
• Strong organizational and administrative skills.
• Flexible to work shifts, weekends, and public holidays.

Preferred Qualifications

• Experience serving VIP clients, high-net-worth individuals, and international guests.
• Previous experience handling Arabic clientele with cultural awareness and professionalism.
• Multilingual candidates are highly preferred.

Preferred Languages

• English (Required)
• Arabic (Highly Preferred)
• Russian
• French
• Mandarin
• Hindi or Urdu
• Tagalog
• Any additional language is an advantage.

What We Look For

• Exceptional emotional intelligence and professionalism.
• Luxury hospitality mindset with attention to detail.
• Excellent etiquette and presentation.
• Warm, confident, and welcoming personality.
• Ability to anticipate guests' needs before they ask.
• Strong problem-solving skills and ability to remain calm under pressure.
• Passion for health, beauty, wellness, and delivering world-class guest experiences.

Work Location: In person