Qureos Mentor

Blaura Wellness and Fitness Center LLC

Job Description: Travel Concierge &amp; Experience CoordinatorLocation: Dubai, UAE Employment Type: Full-TimePosition OverviewBlaura is seeking an experienced Travel Concierge &amp; Experience Coordinator with strong expertise in booking systems, GDS platforms (Amadeus/Sabre), reservation management, and travel itinerary planning. The role is primarily focused on handling end-to-end travel services including flight bookings, staycations, resort/hotel reservations, holiday planning, visa requirements, travel insurance, and itinerary curation.The ideal candidate brings exceptional travel operations knowledge, familiarity with UAE tourism market, and the ability to handle diverse client needs&mdash;from economy to premium/luxury travel. Additionally, the role supports 20% event coordination for family and social events (kids&rsquo; parties, baby showers, wellness retreats) as part of a holistic concierge offering.Primary Responsibilities (80% Travel &amp; Concierge)Booking &amp; Reservation Management<ul><li>Manage flight, hotel, and experience bookings across GDS systems (Amadeus/Sabre) and travel reservation platforms.</li><li>Create, modify, and cancel bookings with complete accuracy; avoid errors in names, dates, destinations, visa rules.</li><li>Compare itineraries and pricing across airlines, routes, and classes based on client preferences.</li><li>Manage PNRs, fare rules, ticket issuance, re-issuance, and refunds where applicable.</li><li>Collaborate with DMCs, hotel partners, tour operators, destination specialists, and booking platforms.</li></ul>Travel Planning &amp; Client Experience<ul><li>Prepare customized itineraries for different budgets (economy/premium/luxury).</li><li>Recommend destinations, resorts, adventure activities, tours, wellness travel, and themed getaways.</li><li>Understand and advise on visa requirements, passport validity, travel insurance, health requirements.</li><li>Provide guidance for travel safety, documentation, airport processes, and baggage rules.</li><li>Knowledge of popular destinations such as Bali, Maldives, Thailand, Europe, UAE local tourism spots, and luxury staycation resorts is an asset.</li></ul>Accuracy &amp; Service Quality<ul><li>Cross-check all bookings to ensure 100% accuracy.</li><li>Handle difficult customers or last-minute issues calmly with solution-oriented communication.</li><li>Maintain professionalism in all communication channels: WhatsApp, email, calls, in-person.</li><li>Maintain reservation logs, invoicing, confirmations, cancellations, and client preference history.</li></ul>Revenue Generation &amp; Upselling<ul><li>Upsell tours, lounge access, airport transfers, insurance, room upgrades, activity add-ons, special experiences.</li><li>Suggest seasonal promotions and premium packages to maximize occupancy &amp; revenue.</li><li>Support management with development of new travel products and packages.</li></ul>Secondary Responsibilities (20% Events Support)<ul><li>Assist in planning and coordination of events like:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers &amp; family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation experiences &amp; themed events</li><li>Support with vendor booking, venue reservations, d&eacute;cor, entertainers, catering, photographers, etc.</li><li>Help prepare event schedules, checklists, budgets, and guest experience plans.</li><li>Provide concierge-style support to guests attending events or retreats.</li><li>Ensure events run smoothly with coordination between venue, vendors, and guests.</li></ul>Qualifications &amp; SkillsRequired:<ul><li>2&ndash;4+ years experience in travel concierge, agency operations, or GDS reservation services</li><li>Hands-on experience with GDS systems (Amadeus/Sabre) or travel CRMs</li><li>Experience with holiday planning, staycations, itinerary building &amp; destination research</li><li>Knowledge of visa/passport rules, travel insurance, airport requirements</li><li>Strong communication, problem-solving, and client handling skills</li><li>Proven ability to handle difficult customers/situations professionally</li><li>Sales mindset: experience with upselling travel add-ons, packages, or upgrades</li></ul>Preferred:<ul><li>Exposure to the UAE tourism market (hotels, resorts, attractions)</li><li>Experience coordinating small-scale private events</li><li>Vendor management experience</li></ul>Job Type: Full-time

Travel Concierge & Experience Coordinator (Women Only)

Position OverviewBlaura is seeking a highly capable Operations &amp; Procurement Manager to oversee end-to-end daily operations and procurement functions across our wellness center, caf&eacute;, kitchen, events, and lifestyle offerings.This hybrid role is critical to ensuring seamless service delivery, cost control, vendor excellence, inventory accuracy, and exceptional guest experience. The ideal candidate brings strong hospitality operations leadership along with hands-on procurement expertise, particularly within caf&eacute;s, restaurants, wellness centers, or multi-department lifestyle businesses.This person will act as a key decision-maker, front-facing leader, and backend controller, ensuring that Blaura&rsquo;s standards, systems, and service culture are consistently upheld.Note: Female candidates onlyKey Responsibilities1. Operations Management &amp; Guest Experience<ul><li>Oversee and coordinate daily operations across all departments:</li></ul>Spa, Salon, Fitness &amp; Mindfulness Studios, Kids&rsquo; Zone, Caf&eacute;, Boutique, Events, and Front of House.<ul><li>Act as the front face of the center, welcoming clients, handling feedback, and resolving concerns with professionalism and warmth.</li><li>Supervise and guide department heads to ensure alignment in service quality, SOP adherence, and team discipline.</li><li>Ensure facility readiness, cleanliness, safety, and maintenance standards at all times.</li><li>Lead weekly operations meetings and maintain clear communication between teams and management.</li><li>Handle escalations, service challenges, and client issues calmly and discreetly.</li><li>Represent Blaura during client walkthroughs, events, audits, and inspections.</li></ul>2. Procurement &amp; Vendor Management<ul><li>Manage end-to-end procurement for food ingredients, beverages, caf&eacute; supplies, consumables, shampoos, cleaning products, wellness items, and event-related materials.</li><li>Identify, onboard, and manage reliable vendors while negotiating pricing, credit terms, and delivery schedules.</li><li>Maintain strong supplier relationships and stay informed on market trends and alternative sourcing.</li><li>Coordinate procurement planning aligned with operational needs, events, and promotions.</li></ul>3. Inventory, Ordering &amp; Cost Control<ul><li>Handle daily ordering based on consumption, par levels, and event requirements.</li><li>Oversee receiving, quality checks, and GRN (Goods Received Note) processes.</li><li>Monitor inventory levels to prevent shortages, overstocking, and wastage.</li><li>Prepare and maintain recipe costing and menu costing in coordination with kitchen and caf&eacute; teams.</li><li>Track and control food cost, beverage cost, and consumables cost against budgets.</li><li>Identify cost-saving opportunities without compromising quality or brand standards.</li></ul>4. Systems, SOPs &amp; Reporting<ul><li>Develop, implement, and maintain Standard Operating Procedures (SOPs) across all departments.</li><li>Manage procurement, inventory, vendors, GRNs, and operations data using ERP systems (Odoo preferred).</li><li>Track KPIs, service performance, consumption, and costs.</li><li>Prepare regular operational and procurement reports for management review.</li><li>Ensure documentation is accurate, compliant, and audit-ready.</li></ul>5. Cross-Functional Coordination &amp; HR Support<ul><li>Act as the communication bridge between frontline teams and upper management.</li><li>Coordinate closely with Accounts, HR, Marketing, and Management to ensure aligned operations.</li><li>Support HR in onboarding, training, and internal discipline to reinforce Blaura&rsquo;s service culture.</li><li>Ensure compliance with food safety, hygiene, procurement policies, and UAE regulations.</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, Operations Management, or related field.</li><li>5&ndash;8+ years of combined experience in:</li><li>Operations Management (wellness, hospitality, lifestyle, or multi-department environments)</li><li>Procurement / Purchase Management (restaurant, caf&eacute;, catering, or food business)</li><li>Strong hands-on experience in:</li><li>Daily ordering, receiving, GRN, and inventory control</li><li>Vendor sourcing and negotiation</li><li>Recipe and menu costing</li><li>Proven ability to manage multiple departments and teams simultaneously.</li><li>Proficiency in ERP &amp; POS systems (Odoo experience is a strong advantage).</li><li>Excellent leadership, organizational, and problem-solving skills.</li><li>Highly presentable, calm under pressure, and confident in client-facing roles.</li><li>Fluent in English; additional languages are an advantage.</li><li>Immediate availability preferred.</li></ul>Job Type: Full-time

Operations & Procurement Manager

Position: Procurement ManagerPosition OverviewBlaura is seeking an experienced and detail-oriented Procurement Manager to manage end-to-end purchasing operations across our caf&eacute;, kitchen, events, and wellness business. The ideal candidate will have prior experience in restaurants, caf&eacute;s, or food-related businesses and strong market knowledge of suppliers for food items, beverages, consumables, shampoos, and event-related materials.This role is critical in ensuring daily availability of quality products, cost efficiency, and accurate inventory control while supporting Blaura&rsquo;s brand standards.Key ResponsibilitiesProcurement &amp; Vendor Management<ul><li>Identify, source, and manage reliable vendors for food ingredients, beverages, caf&eacute; supplies, shampoos, cleaning products, and event-related items.</li><li>Maintain strong relationships with suppliers and negotiate pricing, terms, and delivery schedules.</li><li>Stay updated on market trends, quality standards, and alternative sourcing options.</li></ul>Daily Ordering &amp; Inventory Control<ul><li>Handle daily ordering based on consumption, par levels, and event requirements.</li><li>Receive goods, verify quality and quantity, and complete GRN (Goods Received Note) accurately.</li><li>Monitor stock levels to avoid shortages, overstocking, and wastage.</li></ul>Costing &amp; Budget Control<ul><li>Prepare and maintain recipe costing and menu costing in coordination with the kitchen and caf&eacute; team.</li><li>Track food cost, beverage cost, and consumables cost to meet budget targets.</li><li>Identify cost-saving opportunities without compromising quality.</li></ul>Systems &amp; Reporting<ul><li>Manage procurement, inventory, GRN, and vendor records using ERP software (experience with Odoo preferred).</li><li>Generate procurement, consumption, and cost reports for management review.</li><li>Ensure documentation and records are accurate and audit-ready.</li></ul>Coordination &amp; Compliance<ul><li>Coordinate closely with kitchen, caf&eacute;, events, and operations teams for planned requirements.</li><li>Ensure compliance with food safety, hygiene, and company procurement policies.</li><li>Support procurement needs for special events, activations, and promotions.</li></ul>Requirements &amp; Qualifications<ul><li>Proven experience as a Procurement Manager / Purchase Executive in a restaurant, caf&eacute;, catering, or food business.</li><li>Strong knowledge of sourcing food items, beverages, consumables, shampoos, and event supplies.</li><li>Hands-on experience in daily ordering, receiving, and GRN processes.</li><li>Experience in recipe costing and food cost control.</li><li>Proficiency in ERP systems; Odoo experience is a strong advantage.</li><li>Good negotiation, vendor management, and organizational skills.</li><li>Ability to work in a fast-paced, operational environment.</li><li>Attention to detail and strong reporting skills.</li></ul>Preferred Profile<ul><li>Hospitality or food &amp; beverage background.</li><li>Experience supporting multi-outlet or event-based operations.</li><li>Immediate availability preferred- Female Only</li></ul>Job Type: Full-time

Procurement Manager (Female only)

Job post summaryDate posted: November 13, 2025Job description:Position OverviewWe are hiring an IT &amp; ERP Specialist to oversee Blaura&rsquo;s Odoo ERP system and full technology infrastructure.This person will ensure all departments , from Front of House to HR, Finance, Procurement, Accounting, Bookings, and POS , operate seamlessly through one unified system.They will be fully responsible for data governance, system reliability, cybersecurity, and ensuring every staff member uses the ERP correctly and efficiently.Key Responsibilities<ul><li>Manage and maintain Blaura&rsquo;s Odoo ERP across all modules and departments.</li><li>Oversee data governance: ensure accuracy, consistency, and proper recordkeeping center-wide.</li><li>Monitor and optimize network systems, Wi-Fi, hardware, and devices (Windows, macOS, Android, POS, routers, printers, firewalls).</li><li>Conduct regular data audits, quality control, and system backups.</li><li>Ensure smooth operations across all connected systems , from bookings to payments and reports.</li><li>Handle technical troubleshooting, vendor coordination, and software updates with third-party providers.</li><li>Enforce cybersecurity best practices: antivirus, firewall, access control, and encrypted data flow.</li><li>Provide staff training, monitor ERP usage, and ensure all teams adhere to standard protocols.</li></ul>Act as Blaura&rsquo;s technical liaison with third-party vendors and service providers for ERP, POS, and IT systems.Requirements<ul><li>5+ years of experience in IT systems and ERP (Odoo or similar) administration.</li><li>Strong understanding of data management, networking, and cybersecurity.</li><li>Proven ability to oversee multi-department operations through a central ERP.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field; certifications are a plus.</li><li>Excellent communication, organization, and problem-solving skills.</li><li>Fluent in English; proactive and detail-oriented with a structured mindset.</li></ul>Compensation &amp; Environment<ul><li>Competitive salary and benefits as per UAE labor law.</li><li>Opportunity to lead Blaura&rsquo;s full IT and ERP ecosystem in a collaborative, wellness-driven workplace.</li></ul>Job Type: Full-time Note: Job for Female onlyJob Type: Full-time

IT & ERP Specialist (Female only)

Position OverviewBlaura is seeking a proactive, organized, and service-oriented Concierge &amp; Events Experience Coordinator to manage personalized guest experiences across travel, tourism, and on-site events. This role is ideal for someone who enjoys planning memorable experiences&mdash;from kids&rsquo; birthday parties and baby showers to staycation retreats and curated tourist activities&mdash;while offering seamless concierge support for members and guests.The role requires exceptional communication, attention to detail, and the ability to manage multiple requests while delivering premium, hospitality-grade service.Key ResponsibilitiesConcierge &amp; Guest Support<ul><li>Assist guests with daily inquiries, reservations, and personalized requests.</li><li>Arrange transportation, travel itineraries, dining reservations, and activity bookings.</li><li>Act as the main point of contact for members, ensuring smooth, luxury-level service.</li><li>Provide tourist guidance, experience recommendations, and curated city itineraries.</li></ul>Event Planning &amp; Coordination<ul><li>Plan, organize, and manage events such as:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers</li><li>Family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation and holiday-themed experiences</li><li>Coordinate vendors, d&eacute;cor, entertainment, catering, and logistics.</li><li>Prepare event schedules, checklists, and guest experience plans.</li><li>Ensure flawless event execution from setup to closing.</li></ul>Travel &amp; Tourism Coordination<ul><li>Manage bookings for staycations, resort stays, day trips, and special packages.</li><li>Collaborate with travel partners, hotels, and experience providers to secure the best options for clients.</li><li>Create customized itineraries based on client preferences, age groups, and special occasions.</li><li>Track reservations, invoices, and confirmations.</li></ul>Administration &amp; Operations<ul><li>Maintain organized guest and event documentation.</li><li>Manage budgets for events and activities.</li><li>Ensure high standards of safety, service, and hospitality during all experiences.</li><li>Work closely with the management team to support operational needs.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree preferred (Hospitality, Tourism, Events Management, or related field).</li><li>Minimum 2&ndash;4 years of experience in concierge, hospitality, events coordination, or tourism services.</li><li>Strong knowledge of UAE tourism hotspots, hotels, family-friendly activities, and travel services.</li><li>Excellent communication and client-facing skills.</li><li>Highly organized, creative, and detail-oriented.</li><li>Ability to manage multiple events and requests simultaneously.</li><li>Proficient in MS Office / Google Workspace.</li><li>Vendor management experience (decorators, entertainment, hotels, photographers, etc.).</li><li>Customer-focused with a friendly and professional demeanor.</li></ul>Personal Attributes<ul><li>Warm, welcoming, and customer-first mindset.</li><li>Creative thinker with strong problem-solving skills.</li><li>Calm under pressure and adaptable to last-minute changes.</li><li>Energetic, positive, and passionate about hospitality and events.</li><li>Reliable, punctual, and responsible.</li></ul>Compensation &amp; Work Environment<ul><li>Competitive salary as per UAE labor law.</li><li>Dynamic, supportive, and guest-centric work culture.</li><li>Opportunities to plan unique, memorable events and curated travel experiences.</li><li>Growth potential within hospitality and events operations.</li></ul>Job Type: Full-time

Concierge & Events Experience Coordinator (Female Only)