Lvl2 Security Technology Analyst

As a member of the Security Technology Operations (STO) team , the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on DLP and Endpoint Management using Microsoft Purview, Tanium and Qualys. The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

Key Responsibilities:

• Lead and manage incident and request handling for DLP, Tanium and Qualys
• Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
• Escalate complex issues to STO management and leadership as necessary
• Conduct log analysis to identify potential data loss issues
• Assist in advanced troubleshooting of system performance-related incidents
• Engage with stakeholders including Business Unit, Data Privacy and Data Protection Engineering teams
• Assist in the creation, configuration updates, and testing of DLP policies and Tanium workflows
• Support change request creation, representation, and implementation for the technology stack
• Provide general workstation and server troubleshooting support and support Lvl1 team members
• Participate in major incident management calls to provide support on active incidents
• Mentor and share advanced knowledge with Lvl1 analysts
• Identify and help implement automation and optimization opportunities
• Configuration the alerts, test the configuration, service incident handling SNOW

Experience:

• Prior experience with and understanding of Data Loss Prevention terminology and processes
• 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling
• Good understanding of Windows, MacOS, and *nix operating systems
• Proven advanced troubleshooting capabilities
• Familiarity with scripting languages such as PowerShell and batch files
• Exceptional communication skills and the ability to mentor junior team members