M365 Support Engineer / Application Developer - MSEAD 25-30375

Job Title: M365 Support Engineer / Application Developer
Location: Boston, MA
Duration: 12 Months

Job Summary

MassDOT is seeking an experienced M365 Support Engineer / Application Developer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams. This role will also provide support for Power Platform apps, ensure proper security and compliance configurations, and maintain enterprise-level documentation for business-critical applications.

Responsibilities

• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).

• Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams.

• Develop and maintain migration runbooks, technical documentation, and user guides.

• Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions.

• Resolve migration, integration, and performance issues in a timely manner.

• Ensure compliance with security, retention, and governance policies.

Core Technical Expertise

SharePoint & Migration

• 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online.

• Proven track record of large-scale migrations using ShareGate or Microsoft Migration Tool.

• Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance.

• Skilled at resolving common migration issues (permissions conflicts, metadata mapping, broken workflows).

Security & Compliance

• Expertise in configuring SharePoint Online and Power Platform security.

• Strong understanding of Azure AD integration for identity and access.

• Hands-on experience with DLP, sensitivity labels, and retention policies.

• Ability to balance governance, compliance, and usability.

Power Platform Support

• Hands-on experience with Power Apps, Power Automate, and Dataverse solutions.

• Strong troubleshooting skills for app performance, broken flows, and connector permissions.

• Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management).

Automation & Tools

• Proficiency in PowerShell scripting and PnP provisioning for automation.

• Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments.

Documentation & Process

• Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles.

• Strong ability to clearly communicate technical guidance to IT staff, vendors, and business partners.

Soft Skills

• Strong problem-solving abilities, especially in migration and security scenarios.

• Excellent communication and collaboration skills with technical and business teams.

• Ability to manage multiple projects and support tickets simultaneously.

• Proactive, adaptable, and team-oriented.

Preferred / Nice-to-Have

• Bachelor's degree in Computer Science, Information Systems, or related field.

• Microsoft certifications: M365 Security Administrator, SharePoint Associate, Power Platform Fundamentals.

• Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS).