Magento Technical Support Engineer

Your Role:

Join Adobe Commerce Cloud as a Technical Support Engineer and solve complex technical challenges to enhance customer experiences. This high-impact role offers exposure to cutting-edge technologies and career growth.

Key Responsibilities:

Serve as the primary technical contact for Magento E-commerce issues.

Troubleshoot Linux-based environments, web applications, and databases .

Collaborate with cross-functional teams to resolve critical issues.

Ensure timely issue resolution within SLA guidelines .

Conduct log analysis to diagnose performance and infrastructure issues.

Create and maintain technical documentation .

Participate in on-call rotations and weekend support as required.

What You Bring:

5+ years in enterprise software or cloud support.

Expertise in Linux, Apache, NGINX, Redis, DNS, CDN, and SSL .

2+ years of experience with Magento Commerce Cloud (preferred).

Proficiency in MySQL, database queries, and scripting languages (Node.js, Perl, Java, Python).

Strong problem-solving skills and a customer-first mindset .

Ability to work in a fast-paced, high-stakes environment .

Why Join Us?

Work on-site at Adobe , a global leader in digital experiences.

Gain expertise in cutting-edge technologies .

Be part of a high-performing global support team .

Competitive salary, benefits, and career advancement opportunities.

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Application Question(s):

• How many years of experience you have in technical support ?
• How many years of experience you have in Magento ?
• What is your current CTC ?
• What is your expected CTC ?
• What is your notice period ?

Work Location: In person