Maintenance and Operations Manager

Job Overview:

The Maintenance and Operations Manager is responsible for overseeing the maintenance, operation, and management of facilities, machinery, HVAC, electrical systems, and other essential equipment within a company or facility. This role involves strategic planning, team management, and ensuring the smooth and efficient functioning of all systems while adhering to safety standards, regulatory requirements, and budget constraints. The position requires strong leadership skills, technical expertise, and the ability to manage both people and resources effectively.

Duties & Responsibilities:

1. Leadership and Team Management:

• Supervising Teams: Lead and supervise a team of technicians, operators, and support staff involved in maintenance and operations. Ensure clear direction, accountability, and efficient team performance.
• Staff Training and Development: Organize training programs for team members to enhance their skills and knowledge. Ensure that the team is updated on new technologies, safety procedures, and company policies.
• Performance Management: Monitor team performance, set clear goals and KPIs, and provide regular feedback. Conduct performance evaluations and manage staff development.

2. Operational Planning and Strategy:

• Developing Maintenance Plans: Create and implement short-term and long-term preventive and corrective maintenance schedules for all systems (HVAC, electrical, mechanical, plumbing, etc.).
• Operational Efficiency: Identify opportunities for process optimization and cost-saving measures while maintaining high standards of service and system reliability.
• Budget Management: Prepare and manage the annual maintenance and operations budget. Ensure efficient allocation of resources for equipment repairs, replacement, and preventive maintenance activities.
• Scheduling: Plan and coordinate maintenance and operational activities to minimize disruptions and downtime. Ensure that operations run smoothly without compromising system efficiency or safety.

3. Facility and Equipment Management:

• Overseeing Equipment Maintenance: Manage the upkeep of machinery, HVAC systems, electrical systems, water treatment systems, generators, and other critical infrastructure. Ensure regular inspections, repairs, and replacements.
• System Monitoring: Implement monitoring systems for all critical equipment and systems, ensuring they are operating at optimal performance levels.
• Compliance and Standards: Ensure that all systems and operations are compliant with local and international safety, health, and environmental standards (e.g., UAE safety codes, energy regulations, environmental guidelines).

4. Troubleshooting and Problem-Solving:

• Issue Resolution: Oversee troubleshooting and repair activities for complex issues in the facility’s equipment or systems. Lead efforts to diagnose and resolve any operational disruptions or equipment failures.
• Root Cause Analysis: Analyze recurring problems and implement corrective actions to prevent future issues, increasing the reliability and longevity of equipment.
• Emergency Management: Respond to emergency situations swiftly and effectively. Develop contingency plans for equipment failures and system outages.

5. Health, Safety, and Environmental Compliance:

• Safety Programs: Ensure that all maintenance and operational staff are adhering to safety standards. Implement and monitor safety procedures for all maintenance activities.
• Regulatory Compliance: Ensure compliance with UAE regulations related to occupational health and safety (OHS), environmental protection, and any relevant industry-specific standards (e.g., HVAC systems, electrical systems).
• Environmental Sustainability: Promote the use of energy-efficient systems, reduce waste, and ensure that equipment and operations meet environmental standards.

6. Vendor and Supplier Management:

• Procurement: Oversee procurement of tools, parts, and materials required for maintenance and repair. Negotiate contracts with suppliers and service providers.
• Vendor Relationships: Manage relationships with external contractors, service providers, and suppliers. Ensure that contracts are upheld and service level agreements (SLAs) are met.
• Outsourcing: Manage and oversee outsourced services, such as specialized technical work or cleaning services, to ensure quality service and compliance with contracts.

7. Reporting and Documentation:

• Maintenance Reports: Prepare and submit regular reports on maintenance activities, system performance, costs, and ongoing projects to senior management.
• Documentation Management: Maintain detailed records of all maintenance schedules, repairs, and replacement activities. Ensure proper documentation for compliance purposes.
• Performance Metrics: Develop and track KPIs for team performance, equipment uptime, and maintenance cost efficiency. Provide management with actionable insights from operational data.

8. Continuous Improvement and Innovation:

• Technology Integration: Stay updated on industry trends and emerging technologies related to maintenance management (e.g., predictive maintenance tools, IoT for equipment monitoring). Introduce new technologies to improve system performance and reduce downtime.
• Process Improvements: Identify inefficiencies in current processes and implement improvements. Optimize maintenance schedules, procedures, and resources to enhance overall operational effectiveness.

Requirements:

Educational Qualifications:

• Minimum: Bachelor’s degree in Mechanical, Electrical, Civil Engineering, or a related technical field.
• Preferred: Master’s degree or certifications in Maintenance Management, Facility Management, or Engineering Management.

Experience:

• 7-10 years of experience in facility maintenance, operations, or engineering, with at least 3-5 years in a leadership or managerial role.
• Experience working in a similar environment (e.g., commercial buildings, manufacturing facilities, large residential complexes, or industrial settings).
• Experience with HVAC systems, electrical systems, building management systems (BMS), and emergency power systems.

Technical Skills:

• Comprehensive Knowledge: Deep understanding of facility management and maintenance operations, including HVAC, electrical, mechanical, and plumbing systems.
• Project Management: Strong skills in managing maintenance projects, including budgeting, scheduling, and resource management.
• Troubleshooting and Diagnostics: Strong problem-solving skills to diagnose issues and implement effective solutions.
• Technology Integration: Familiarity with building management systems (BMS), maintenance management software (CMMS), and other facility management tools.

Soft Skills:

• Leadership: Strong leadership, team management, and interpersonal skills to effectively lead and motivate teams.
• Communication: Excellent verbal and written communication skills to interact with senior management, team members, vendors, and clients.
• Decision-Making: Ability to make informed decisions under pressure and prioritize tasks to meet business needs.
• Customer Service: Customer-oriented mindset, ensuring that all maintenance and operations efforts align with the company’s goals and client expectations.

Health and Safety Requirements:

• Strong knowledge of health and safety standards and the ability to enforce safety protocols.
• Certification in health and safety or a related field is a plus (e.g., NEBOSH, IOSH, OSHA).

Other Requirements:

• UAE Experience: Familiarity with the UAE regulatory environment, including local health, safety, and environmental laws.
• UAE Driving License: A valid UAE driving license may be required for site visits and to oversee multiple facilities.
• Fluency in English: Fluency in English is essential, both written and spoken. Proficiency in Arabic is a plus.

Job Type: Full-time