Maintenance Dispatcher

Maintenance Dispatcher

Company Overview

Wilson Real Estate Management is a leading property management firm dedicated to providing exceptional service to our clients and tenants. We manage a diverse portfolio of residential and commercial properties, ensuring smooth operations, maintaining high quality properties and high customer satisfaction.

Job Title: Maintenance Dispatcher

Location

Yakima, WA

Job Type

Full-Time

Job Summary

We are seeking a highly organized and detail-oriented Maintenance Dispatcher to join our team. The Dispatcher will be responsible for coordinating and scheduling maintenance and service requests for our properties, ensuring timely, cost-effective, and efficient resolution of tenant issues. This role requires excellent communication skills, strong time management, and a customer-focused mindset to maintain positive relationships with owners, tenants, vendors, and internal teams while optimizing operational efficiency.

Key Responsibilities

• Receive and Process Requests: Handle incoming maintenance and service requests from tenants via phone, email, or property management software.
• Schedule and Assign Tasks: Coordinate with tenants, maintenance technicians, vendors, and contractors to schedule repairs and services, ensuring optimal response times.
• Prioritize Requests: Assess the urgency of service requests and prioritize them based on severity and tenant needs.
• Cost and Time Efficiency: Ensure maintenance work orders are addressed in a cost-effective and timely manner, keeping costs within acceptable parameters.
• Unit Turnaround: Ensure that the turnaround time on vacated units is minimized through effective time management and asset utilization.
• Performance Monitoring: Address issues with job times and performance, keep our rescheduled tasks to a minimum and only when necessary
• Communicate Effectively: Provide clear and timely updates to tenants, property managers, and vendors regarding the status of service requests.
• Maintain Records: Log all service requests, work orders, and communications in the property management system, ensuring accurate documentation.
• Monitor Progress: Follow up on open work orders to ensure completion and tenant satisfaction.
• Vendor Coordination: Maintain relationships with vendors and contractors, ensuring quality service and adherence to company standards.
• Task Expediting: Expedite work orders and miscellaneous tasks through delegation and proactive schedule management.
• Billing Assistance: Assist with the closing of work orders to ensure accurate and timely invoicing.
• Support Team: Collaborate with property managers and maintenance teams to streamline operations and improve service delivery.

Qualifications

• Education: High school diploma or equivalent; associate’s or bachelor’s degree in business, administration, or a related field is a plus.
• Experience: 1-2 years of experience in dispatching, customer service, or property management preferred.
• Skills:
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management abilities.
• Proficiency in property management software (e.g., Service Fusion, AppFolio) or similar systems.
• Basic knowledge of maintenance and repair processes in real estate is a plus.
• Ability to remain calm and professional under pressure.
• Dependable and timely.
• Attributes:
• Customer-focused with a problem-solving mindset.
• Detail-oriented and able to manage multiple priorities.
• Team player with the ability to work independently.
• Availability: Willingness to work flexible hours, including occasional evenings. Schedule ranges from 6:30am-5:30pm, overlapped between 3 dispatchers

Benefits

• $21-$24 depending on experience
• 401(k) matching
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development
• Supportive and collaborative work environment

How to Apply

Interested candidates should submit their resume and a brief cover letter. We are an equal opportunity employer and value diversity in our workplace. Questions please call the Wilson Main Office at (509) 853-1060, ask to speak with the Director of Maintenance.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person