Maintenance Technician

Role Overview

The Maintenance Technician ensures operational excellence across The Copper House building by delivering responsive reactive maintenance, preparing apartments for turnovers, and preserving common area and property-wide standards. The role is key to maintaining apartment quality, resident satisfaction, and compliance with health & safety requirements.

Key Responsibilities

Reactive & Preventive Maintenance

• Swiftly respond to service requests (e.g., plumbing, electrical, HVAC, appliance issues) and close them within set service-level targets.
• Liaise with third party contractors and suppliers when appropriate.
• Conduct routine inspections of building systems and equipment via weekly / monthly mandatory testing to proactively address potential failures—maximising uptime and safety.

Apartment Turnovers & Repairs

• Prepare vacant units for re-letting; painting, flooring, hardware fixes, fixture replacements, light carpentry and comprehensive cleaning.
• Complete final inspections to ensure apartments meet quality benchmarks before new occupancies.

General Repairs & Troubleshooting

• Triage and resolve a wide array of in-unit defects: leaks, electrical faults, glazing repairs, carpentry, drywall, and cosmetic finishings.
• Repair or replace small appliances, fixtures, and fittings to maintain property standards and minimise tenant disruption.

Emergency Response & On‑Call

• Provide out-of-hours cover via a rotating on-call schedule to manage urgent issues such as water leaks, power outages, or security concerns.
• Escalate critical incidents appropriately and ensure rapid resolution in liaison with Management.

Inventory & Supplies Management

• Maintain accurate logs of tools, parts, and consumables; order stock in alignment with anticipated needs.
• Ensure the upkeep of equipment in line with safety and operational standards.

Documentation & Administration

• Record service activity, time logs, incident reports, and expenses using property management systems.
• Provide timely updates to the wider team on maintenance schedules, recurring defects, and potential capital expenditure.

Resident Engagement & Service Excellence

• Interact with residents with courtesy, providing clear status updates and explanations of completed jobs.
• Share notifications about service visits, safety protocols, or temporary access requirements in advance.
• Common Area & Exterior Maintenance Support
• Assist with general maintenance of lobbies, corridors, shared amenities (e.g., gyms, lounges), and outdoor areas; tasks may include bulb replacements, minor landscaping and cleaning.
• Coordinate with facilities contractors for larger scope works (exterior painting, flooring, grounds services).

Qualifications & Experience

• HS-level education or equivalent; vocational training or certification in trades (e.g., plumbing, electrical, HVAC, carpentry) is preferred.
• A minimum of 2 years’ experience in multi-unit residential, BTR, or similar environments, handling fast-paced maintenance demands.
• Well-rounded knowledge across disciplines (multi-trade proficiency) for independent maintenance delivery.

Skills & Competencies

• Strong technical ability to methodically diagnose and resolve faults.
• Excellent time management and organisational skills for balancing planned and reactive work.
• Clear communication and customer service orientation when working among residents.
• Physically capable of lifting, bending, climbing ladders; fit for hands-on, manual tasks.
• Knowledgeable in health & safety practices, aware of building and tenancy regulations.
• Self-motivated, reliable, and able to work autonomously and flexibly under minimal supervision.
• The ability to read service logs, inspection reports, O&M manuals and Warranty Certificates.

Working Conditions

• Full-time position, Typically Monday–Friday, with Saturdays rota'd to business needs. Scheduled on-call rotational duties including evenings and weekends.
• On-site presence across apartments, communal areas, and technical spaces within Copper House

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

• Company pension

Experience:

• Maintenance: 2 years (preferred)

Work Location: In person