Manager, 3PL Partner Mgmt Excellence

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia, Memphis, Tennessee, United States of America, Raritan, New Jersey, United States of America, São Paulo, Brazil

Job Description:

Johnson & Johnson Med Tech is recruiting for a Manager, 3PL Partner Management Excellence, located in Raritan, NJ, Memphis, TN, Bogota, Columbia or Sao Paulo, Brazil!

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

[United States of America] - Requisition Number: [R-059447]

[Brazil/Columbia] - Requisition Number: [ R-060013 ]

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

The Manager, 3PL Partner Management Excellence enables the Deliver organization by defining, governing, and continuously evolving operational contracting and performance frameworks for 3PL partners across warehousing, distribution, and transportation.

The role ensures that MSAs, SOWs, SLAs, and pricing model constructs are clear, execution‑ready, and consistently applied, while remaining adaptable to varying operational needs. Operating at the intersection of Deliver Operations and Procurement, the role translates complex operational requirements into effective contractual mechanisms that enable performance management, transparency, and continuous improvement throughout the contract lifecycle.

This position operates through strong collaboration with Operations, Process Excellence and Procurement, combining deep operational expertise with commercial and contractual disciplines to ensure 3PL agreements are both commercially sound and operationally executable. The Manager brings operational leadership into commercial discussions to help shape contract structures that drive execution excellence, accountability, and long‑term value creation.

Key Responsibilities:

Operational Contracting Frameworks

• Define, document, and maintain standardized Deliver operational contracting frameworks for 3PL engagements, including MSAs, SOWs, SLAs, governance models, and escalation structures.
• Establish clear operational definitions for scope, roles and responsibilities, service boundaries, audit requirements, change control, and dispute resolution.
• Partner closely with Procurement and Legal to ensure Deliver operational requirements are accurately translated into contractual language and consistently embedded across agreements.
• Ensure operational contract constructs remain aligned throughout the full contract lifecycle, including sourcing support, onboarding, steady‑state operations, scope changes, renewals, and transitions.
• Serve as the Deliver subject‑matter expert for operational contract design, execution readiness, and lifecycle integrity.

Pricing Model & Cost Structure Enablement

• Define and document standard 3PL pricing model architectures from an operational execution and governance perspective.
• Establish clear activity definitions, cost drivers, assumptions, and measurement logic to enable transparency, governance, performance management, and continuous improvement.
• Collaborate with Procurement and 3PL partners to shape pricing model structures that reflect operational realities and support effective governance and execution.
• Provide operational leadership into commercial discussions to ensure alignment between pricing structures, service design, and execution feasibility.
• Ensure pricing constructs support scalability, productivity tracking, and sustained year‑over‑year efficiency improvements.

SLA, Performance & SRM Enablement

• Define SLA frameworks, KPI definitions, and measurement methodologies aligned to Deliver operational processes and execution realities.
• Ensure performance frameworks enable consistent measurement, early issue identification, root‑cause analysis, and corrective action management.
• Provide operational input into SRM by enabling clear, contract‑based performance expectations and governance mechanisms.
• Ensure performance management balances service reliability, cost discipline, and continuous improvement objectives.

Continuous Improvement & Productivity Enablement

• Embed continuous improvement, productivity, and performance expectations into operational contracting, pricing, and performance frameworks.
• Define CI measurement logic and tracking mechanisms aligned with Deliver KPIs, value targets, and productivity commitments.
• Ensure contracts enable sustained year‑over‑year performance improvement without compromising service performance.

Cross‑Functional Partnership & Outcome Focus

• Partner with multiple groups across Operations, Process Excellence, Quality, EHS, IT, Security, and Procurement, orchestrating the group to align operational and compliance requirements, commercial constructs, contractual language, and governance models, ensuring J&J requirements as thoroughly integrated into contracting and performance management.
• Provide operational leadership and subject‑matter expertise to inform category strategies, contract structures, pricing model design, and performance frameworks.
• Support sourcing events, partner onboarding, operating model changes, and transformation initiatives by ensuring commercial and operational alignment.
• Enable fact‑based governance, issue resolution, and supplier accountability through well‑designed contractual and performance mechanisms.
• Outcome Focus:

Ensure 3PL contracts are commercially sound, operationally executable, performance‑driven, and scalable, supporting long‑term value creation and supplier accountability.

Qualifications

Education

• Bachelor’s degree required; Logistics, Supply Chain, Engineering, or related field preferred.

Required Experience

• 7+ years of progressive experience in supply chain, logistics, or operations, with significant exposure to 3PL‑supported operating models across warehousing and transportation.
• Demonstrated experience defining, implementing, and governing MSAs, SOWs, SLAs, and operational contract structures in complex operating environments.
• Strong understanding of 3PL pricing models and cost structures from an execution, governance, and transparency perspective.
• Proven ability to translate operational processes and requirements into clear contractual definitions and performance mechanisms.
• Experience operating in matrixed, cross‑functional organizations, partnering effectively with Procurement, Legal, and Operations to shape commercially and operationally aligned solutions.
• Strong analytical, documentation, and stakeholder‑management skills, with the ability to influence without direct authority.

Preferred / Desired Experience

• Experience spanning the 3PL industry and CPG and/or Healthcare sectors, preferably within Medical Devices / Technologies.
• E2E supply chain experience, including, procurement, contracting, network planning or design, and systems enablement.
• Experience supporting large‑scale transformation initiatives, network changes, or operating model evolution.
• Familiarity with logistics systems such as WMS, TMS, DRP, RTTVP, LMS, or similar platforms.
• Lean, Six Sigma, APICS, or comparable certifications.
• Prior experience enabling productivity, or cost‑to‑serve initiatives through operational governance and contract design.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource

Required Skills:

Preferred Skills:

Analytical Reasoning, Benchmarking, Consulting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Process Improvements, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain, Technical Credibility

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year