Manager, Account Management

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

This person is responsible for leading a team of Account Managers (AMs) to ensure client retention, drive organic growth (upsells/cross-sells), and maintain high levels of customer satisfaction.

Below is a comprehensive job description template you can adapt.
Role Summary

The Manager of Account Management will oversee a team dedicated to nurturing and expanding our existing client base. You will be responsible for the team's performance, coaching AMs on relationship-building strategies, and ensuring that our customers achieve their desired outcomes. Your goal is to minimize churn and maximize the Lifetime Value (LTV) of every account.
Key Responsibilities
1. Team Leadership & Coaching

• Mentor and Develop: Provide regular 1-on-1 coaching to Account Managers to improve their negotiation, presentation, and relationship-management skills.
• Performance Management: Set clear KPIs and targets; conduct performance reviews and provide actionable feedback.
• Resource Allocation: Manage account assignments to ensure balanced workloads across the team.

2. Strategic Growth & Retention

• Renewal Strategy: Oversee the renewal pipeline to ensure high retention rates and early identification of "at-risk" accounts.
• Expansion Sales: Drive strategy for upselling and cross-selling new products or features to existing clients.
• Account Planning: Help AMs develop long-term strategic plans for "Tier 1" or enterprise-level clients.

3. Cross-Functional Collaboration

• Voice of the Customer: Act as a bridge between clients and the Product team to advocate for features that drive retention.
• Sales Alignment: Work closely with the New Business/Sales team to ensure a seamless handoff from "closed-won" to "active account."
• Executive Escalation: Serve as a senior point of contact for high-value clients during critical issues or complex negotiations.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!