Account Management Manager

Dsquares specializes in offering loyalty programs that bring our clients closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

Our People are our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.

About the role:

As a Manager, Account Management you will mainly work on developing and growing the relationship with our clients across different sectors to increase our revenue through upselling and cross selling of Dsquares solutions, liase with internal teams to advance client objectives and meet projects KPI’s and business growth.

You will become the focal point for our clients, monitor and analyze program KPIs, and advise on best practices for program performance.

Duties & Responsibilities:

• Maintain & handle Client relationship to ensure client’s satisfaction.
• Interpret data, formulate reports and make recommendations monthly, weekly and quarterly.
• Remain fully informed with market trends and implement best practices based on previous program.
• Assess client’s needs and propose relevant campaigns to maximize commissions generated from each client.
• Propose merchants relevant to each customer segment.
• Monthly meetings with clients.
• Overlook team member’s performance and reports.
• Finding a way forward for each project to maximize commissions.

Requirements

Required Skills & Abilities:

• Proven experience in business development, sales, or a related field.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Fluency in English; additional languages are a plus.

Education & Experience:

• Bachelor’s degree in business administration, marketing, or a related field.
• 8+ years of experience in business development or sales.
• Proven track record of B2B Sales.
• Experience in the loyalty program or marketing industry is preferred.
• Demonstrated ability to meet or exceed sales targets.

Benefits

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
• Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
• Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.