Manager - Application / ERP (Dynamics 365 - F&O)

Role & responsibilities

• Lead the ERP application team, including SAP and Microsoft Dynamics 365, ensuring seamless operations, timely issue resolution, and strategic alignment with business objectives.
• Serve as the primary liaison between business stakeholders and IT, managing escalations, prioritizing support requests, and ensuring timely resolution of critical issues.
• Develop and oversee training programs for end-users to optimize ERP system adoption and utilization across the organization.
• Drive ERP system improvements, updates, and enhancements in collaboration with cross-functional teams, ensuring alignment with organizational goals.
• Maintain comprehensive system documentation, including process flows, user manuals, and support procedures, ensuring accuracy and accessibility.
• Monitor system performance, proactively identifying risks and implementing preventive measures to minimize business disruption.
• Oversee ERP system upgrades and implementations, providing strategic guidance and ensuring minimal operational impact.
• Mentor and guide the application support team, fostering skill development and ensuring adherence to best practices and service levels.