Manager Application Services

Are You Driven?® We Are.

We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.

If you are a hands-on technical leader who thrives in agile environments and is passionate about building high-performing teams and delivering impactful software solutions, GAINSCO is the place for you.

Why Join GAINSCO?

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That is because our culture encourages individuals to develop their skills as they build their careers. Come join us and become a Champion with GAINSCO.

As Manager, Application Services, you will lead quality assurance efforts across IT services, ensuring the reliability and performance of application changes that support business initiatives. You’ll oversee a team of QA Analysts, drive automation strategies, and collaborate across departments to deliver high-quality software solutions. This role is ideal for someone who combines technical expertise with strong leadership and a passion for continuous improvement.

What does the MANAGER, APPLICATION SERVICES DO?

• Plan and manage QA processes and resources aligned with business and IT cycles.
• Collaborate with product and underwriting teams to support compliance, rate changes, and system enhancements.
• Establish and enforce QA standards across new and existing applications.
• Analyze test results and communicate findings to stakeholders.
• Identify and prioritize automation opportunities with engineering teams.
• Oversee production support to ensure application stability and performance.
• Implement incident management and resolution processes.
• Provide regular reporting to senior leadership.
• Analyze user stories and collaborate with development teams to ensure accurate implementation.
• Facilitate communication between business stakeholders and IT teams.
• Lead, coach, and develop a team of QA Analysts.
• Foster a positive, engaging work environment aligned with organizational values.
• Manage staffing needs, recruitment, onboarding, and performance.
• Provide ongoing training and development aligned with industry trends.
• Ensure accountability for all team deliverables and support cross-functional initiatives.

What is required?

Education:

• Bachelor’s degree in Computer Science or a related field required.

Experience:

• Minimum of 3 years of experience in QA Testing is required.
• At least 2 years of experience in management or lead role is required.
• Experience with Azure DevOps is required.
• Prior experience in the auto insurance industry is required.
• Preferred experience with Duckcreek, Guidewire, AS/400, .NET platforms, MS Office Suite, CRM platforms, Adobe, and Windows OS.

Skills and Abilities:

• Strong knowledge of QA methodologies and testing metrics.
• Strategic thinker with excellent planning and coordination skills.
• Effective communicator across all levels of the organization.
• Skilled in statistical reporting and analysis.
• Strong interpersonal, organizational, and presentation skills.
• Self-driven with a comprehensive understanding of enterprise SDLC processes.
• Commitment to delivering excellent customer service.

What else do you need to know?

• Hybrid
• Excellent benefits package medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to the company.

The company is an Equal Employment Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.