Manager- Business Partner, Global Real Estate & Workplace Experience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Global Real Estate and Workplace Experience:

Global Real Estate and Workplace Experience (GREWE) is the global team at Amex that is responsible for the full lifecycle of planning, execution and operations of Amex offices globally. GREWE supports over 65,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices and airport lounges. The sites may be owned, leased or be occupied through a serviced space arrangement.

Job Description:

Reporting to the Director, Southeast Subregion, this role is responsible for managing day-to-day relationships between Real Estate and internal Amex customers, Business Units, and leaders. This person will play a pivotal role in implementing regional strategies for Amex colleagues and will help Business Units optimize their working environments.

The Manager, Business Partnership is focused on understanding the unique working styles of different persona groups and delivering tailored office experiences around those needs. To be successful in this role, s/he must lead with a data driven approach and have advanced analytical skills. This person will oversee projects from end-to-end and must be a seasoned Project Manager with advanced Excel, PowerPoint, presentation, and communication skills.

The success of this role is measured through employee satisfaction surveys, user feedback, and proactivity in service delivery. This position requires a hospitality mindset and a strong commitment to making Amex the “workplace of choice” around the world. This is a unique opportunity to help build culture, foster community, and enhance the colleague experience.

To ensure seamless delivery of the workplace experience s/he will collaborates closely with other regional and global GREWE functions (transaction management, design and construction, facilities management, workplace services, etc.), CEG (medical, benefits, etc.), Global Security Services, Regulatory Agencies, Country Leaders, and Country Executive Teams/Boards. and planning.

Responsibilities of the role will include, but not be limited to the following:

• Cultivate relationships with Business Units (BUs) to understand real estate requirements to support demand forecasting and solutions development
• Spearhead analytics and forecast modeling to drive real estate strategy. Leverage data and analytics (qualitative + quantitative) to make informed decisions
• Work closely with business partners to craft solutions to business problems and implement them. Provide actionable, insightful analytical solutions to help evaluate and drive business results
• Define, plan, implement, measure and improve GREWE offerings while balancing enterprise objectives, GREWE resources and BU requirements
• Partner with Colleague Experience Group, Digital Workplace, Security, Communications and other key functional areas for solution development and seamless delivery of GREWE initiatives
• Bring new ideas and innovation to current processes and solutions
• Deliver an exceptional customer and colleague experience

Qualifications:

• Strong analytical skills: Applying analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions. Drive insights and recommendations on real estate solutions.
• Strong Business Partnership and communication skills enabling ability to interact effectively with business leaders and to present structured and compelling messages to various levels within the organization
• Strong working knowledge of Excel, Word and PowerPoint with the ability to break down complex ideas into understandable and actionable messages and executive presentations
• Strong project management skills with proven experience in managing large scale initiatives
• Highly collaborative, balancing multiple internal stakeholders and external parties such as vendors, landlords and other service providers
• Comfortable working in multi-tasking environment with multiple stakeholders, situational ambiguity, project complexity and need for change management
• Organized, detail-oriented self-starter with the ability to learn and adapt

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions