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Manager Business Transformation & Excellence
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Leads business process improvement initiatives that result in operational efficiencies and/or an increase in customer satisfaction. Assists in development of Nishan Security Services’ business process improvement methodology and in the implementation of a business process improvement capability.
- Responsibilities: Key Responsibilities: • Support strategic planning by contributing to the development and execution of plans aligned with organizational goals.
• Coordinate with departments such as Security Operations, International, and Business Support to ensure seamless integration of initiatives.
• Monitor performance metrics and lead initiatives to improve efficiency and service delivery.
• Use AI tools to analyze data, generate insights, and support decision-making across projects and operations.
• Maintain and enhance operational dashboards using AI and analytics to track KPIs and performance trends.
• Manage assigned projects, ensuring timelines, resources, and deliverables are aligned with business objectives.
• Apply Lean principles to identify inefficiencies and implement process enhancements.
• Assist in implementing controls and monitoring risks to ensure compliance with internal and external standards.
• Mentor team members in project management, Lean practices, and basic AI literacy to build internal capabilities.
• Facilitate clear and consistent communication with stakeholders regarding project status, risks, and outcomes.
• Assess new tools and technologies, including AI platforms, for potential adoption to improve operations.
• Support resource allocation and capacity planning to meet project and operational needs.
• Organize and deliver training sessions to promote continuous learning and improvement across the team.
• Encourage experimentation with digital solutions and contribute to pilot programs for new technologies.
• Maintain accurate project documentation, including RAID logs, charters, and lessons learned, ensuring transparency and accountability.
- Qualifications: Bachelor’s Degree
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