Manager - Cash Management Operations

As Manager - Cash Management Operations based in New Cairo, you will play a pivotal role in shaping and developing payment service products, positioning the processing centre as a key revenue generator within Standard Chartered Egypt. This role requires a strategic mindset to oversee departmental budgets, ensuring cost controls are implemented effectively, driving efficiency across various transaction processing activities.

Your responsibilities extend to safeguarding the financial integrity of operations by preventing revenue leakage and unauthorized debits to profit and loss accounts. You will provide exceptional service to both internal and external stakeholders and will be instrumental in nurturing strong working relationships with key customers and support units. Expertise in advising large corporate clients, particularly in managing transfers to exchange-controlled countries, will be central to your duties.

The role also involves leading projects and contributing as an active participant when collaboration across the bank is required. Living the Bank’s values and culture is essential as you deliver excellence in service standards and contribute to the ongoing growth and reputation of the organisation.

Your day-to-day responsibilities will involve the meticulous checking and processing of all transactions handled at the Central Processing Centre, ensuring authenticity and alignment with remitter instructions. You will manage and resolve internal account reconciliations and minimize unreconciled Nostro entries through timely escalations and corrections.

Meeting agreed service level agreements (SLAs) is critical, ensuring prompt turnaround times for transaction processing and timely resolution of enquiries and complaints. Maintaining a thorough understanding of CMO processing policies, CMS Group policies, and Bank procedures is required to ensure compliance and effective operations.

Additional duties include custodian responsibilities for Bank keys and bulk stock, providing supervisory backup, and guaranteeing that all cheques, including returned items and post-dated cheques, are accurately processed and reconciled to prevent revenue leakage.

You will implement strong controls around tariff applications to payments and collections to safeguard the Bank's revenue streams and produce detailed reports to aid in financial tracking and audit readiness.

The ideal candidate should demonstrate strong action orientation and collaboration skills, with a clear focus on customer centricity. Responsibilities require the ability to guide teams with clarity, manage ambiguity with confidence, and show leadership in developing talent. A strategic mindset combined with decision quality and courage to challenge is vital, alongside instilling trust internally and with clients. Technical proficiency relevant to banking operations and cash management is equally important.

• Experienced professional in the banking sector or related financial services, with a focus on remittance processing and cheque clearing activities.
• Detail-oriented approach with strong ownership of end-to-end processes and a proactive mindset towards improving service delivery and operational efficiency.
• Proven drive for achieving results while maintaining positive energy and optimism, essential for supporting business growth and delivering outstanding client service.
• Exceptional communication, negotiation, and influencing skills to manage a diverse range of internal and external stakeholders effectively.
• Ability to establish and nurture constructive working relationships with peers, clients, and business partners, fostering trust and collaboration.
• Comfortable engaging directly with clients and business partners, with a demonstrated capacity for managing client interactions professionally.
• Strong client focus, ensuring that services meet or exceed customer expectations.

• Bachelor’s degree or Management degree from a recognised institution.
• Proficiency in English and Arabic languages is required to effectively communicate across diverse teams and client bases.
• Previous experience in Cash management Operations handling payments, collections, RTGS, ACH processing.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.