Manager - Catering Services (DEL5)

Location

Qiddiya Workers Villages, Riyadh, Saudi Arabia

Position Summary

The Manager - Catering Services leads the planning, delivery, and governance of catering operations within the Qiddiya Workers Villages, ensuring safe, compliant, high-quality, and cost-effective food services across kitchens and dining halls. The role manages service providers, menu delivery, hygiene compliance, and resident satisfaction while maintaining audit-ready documentation and performance reporting.

Key Purpose of the Role

To ensure consistent, safe, and resident-focused catering services that meet contractual standards, regulatory requirements, and Qiddiya service quality expectations.

Key Responsibilities

• Lead catering operations governance across kitchens, dining halls, and food service points
• Manage catering service providers' performance, ensuring compliance with contract requirements, KPIs, and SOPs
• Oversee menu planning governance, nutritional balance, portion control, and resident feedback loops
• Ensure food safety management system compliance in coordination with the Food Safety Supervisor and Quality/HSE functions
• Control catering operational costs through wastage reduction, consumption tracking, and process optimization
• Ensure staffing, training, and competency compliance for catering teams and contractors
• Lead incident management and corrective actions for food safety or service disruptions

Key Deliverables & Accountabilities

• Consistent catering service delivery meeting agreed schedules, volumes, and quality standards
• Contractual KPI achievement and documented performance reviews with service providers
• Effective food safety compliance and audit-ready records (HACCP/FSMS, inspections, corrective actions)
• Resident feedback reporting and service improvement action plans
• Documented governance framework and SOPs for catering operations

KPIs / Performance Metrics

• Resident satisfaction (food quality and service)
• Food safety audit score and non-conformance closure rate
• Meal service compliance rate (timeliness, availability, standards)
• Food wastage percentage and corrective action effectiveness
• Incident rate (food safety/service disruptions) and resolution time

Required Qualifications & Certifications

• Bachelor's degree in a relevant field (Hospitality Management, Business Administration, Supply Chain, or related)
• Professional certifications relevant to the role are preferred (e.g., HACCP/ISO 22000, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.)

Experience Requirements

• Minimum 6 years of experience in catering/food service operations in large-scale environments
• At least 3 years in a managerial role overseeing multi-site catering operations or contracted catering services
• Experience with food safety compliance and audits in regulated environments

Technical & Professional Competencies

• Catering operations governance and contract management oversight
• Food safety management systems (HACCP/ISO 22000 principles) and audit readiness
• KPI monitoring, reporting, and corrective action management
• Menu governance, resident feedback management, and service optimization
• Stakeholder and vendor management

Behavioral Competencies

• Leadership and accountability
• Stakeholder engagement and collaboration
• Decision-making under pressure
• Integrity and professionalism
• Continuous improvement mindset

Authority & Decision-Making Limits

• Authorize operational corrective actions for catering service failures and compliance issues
• Approve service improvement initiatives within delegated authority
• Recommend contractual penalties, remedial plans, or escalations for repeated non-performance

Interfaces

Internal: Senior Manager - Residential Services, Quality, HSE, Facilities Management, Finance, PMO, Security, Housing Services, and Workers Villages operations.

External: Catering service providers, suppliers (via provider), auditors/inspectors, and client representatives.

Health, Safety & Compliance Obligations

• Ensure full compliance with Qiddiya HSE policies and Saudi regulatory requirements
• Promote a safety-first culture across teams and service providers
• Ensure staff and contractors adhere to safety and quality standards