Manager - CRM & Banking

Job Title: Manager – CRM & Banking

Industry: Real Estate

We are seeking an experienced and results-driven Manager – CRM & Banking to join our team.

The ideal candidate should have strong experience in handling banking-related activities, especially home loan processes and customer coordination.

Key Responsibilities

• Liaise with banks and financial institutions for customer home loan approvals.
• Coordinate all documentation related to home loans, disbursements, and project approvals.
• Manage home loan transfer cases whenever required.
• Maintain updated customer records, follow-ups, and interactions in the CRM system.
• Handle customer queries, grievances, and escalations with professionalism.
• Ensure timely issuance of allotment letters, demand letters, and payment receipts.
• Coordinate with internal departments (Sales, Accounts, Legal, Projects) for all customer-related matters.
• Ensure timely collection of loan disbursements as per construction milestones.
• Track the status of customer loans and provide regular updates.
• Support RERA compliance related to payment updates, demand letters, and documentation.

Desired Skills and Experience

• Must be presentable and possess strong communication skills.
• Male candidates can apply.
• Preferably from the Real Estate Industry, with experience in residential/commercial projects.
• Strong knowledge of CRM procedures in real estate.
• Working knowledge of ERP (Far Vision) software is preferred.
• Excellent communication skills in English & Hindi (spoken and written).
• Strong verbal and written communication abilities.
• Ability to be resourceful and proactive in handling issues.
• Excellent organizational, multitasking, and time-management skills.
• Positive customer service attitude.
• Proficient in MS Office and Advanced Excel.

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person