Manager - Customer Care

Job Descripation: Manager Customer Care

1 Attending problematic customers/dealers

2 Collection follow up

3 Overseeing & Handling technicians

4 Trouble shooting

Responsible for leading customer care team with reference to handling calls, customer's critical issues & training

• Responsible for maintaining cordial relationship with customers with reference to CRM
• Responsible for solving problems by liasioning with peer departments
• Responsible for mainitaining & implementing procedures for techinicans to handle tools & maintain customers etitiquetes
• Daily field service charges collected by technicians must be received only through UPI and updated daily in the Accounts department.

In the Customer Care department, revenue generated from service spares and buy-back should be tracked as monthly targets and reviewed regularly. 1. Conducting department meeting

2. Attending HOD meeting

3. Spairs & repair cost finalisaion with troubled customers

• Provide MIS to the superiors on types of complaints received & solutions provided with time line & method of soluations
• Responsible for providing the management on customer feedback with analysis
• Responsible for advising customers on trival or major issues regarding the product
• Responsible for maintaining customers grievance
• Responsible to work very closely with sales & marketing and production dept.

Interacting with Stores , Production, QC & Dispatch dept. regarding availibility of maerials, repairs etc.

1. Arranging area wise free service campaign

2. Verification of stock report

3. Analysis of complaints.

4. MRM Preparation.

5 Liasioning work with Madhurai Kamaraj university

Clean Development Mechanism (CDM) Conduting Monitoring Survey

KRA

Functional

1. To ensure customer complaints received are solved within the stipulated Turn around Time (TAT) based on type & nature of complaint

2. Ensure to identify common complaints & bring in to 0 (zero) level

3. To ensure atleast 10 repeat orders by customer care interventions & services

4. To conduct customer satisfaction survey once in 6 months & ensure 90% of the problems are solved within stipulated time.

5. Year revenue target of ₹2 Crores, a detailed roadmap and action plan must be prepared.

6. To ensure progress toward these goals, weekly and monthly review meetings should be conducted with the team.

Clean Development Mechanism (CDM) responsibilities,

1. Coordinate with distributors to collect dispatch details and update the same in the CDM records.

2. Ensure daily data entry and timely updates in the CDM system for all jobs, so that: Warranty-related issues from dealers and distributors are properly addressed. All required documents are readily available for the annual monitoring survey. 3. Support management by ensuring that the monitoring survey process is completed successfully, with complete and accurate data.

Education and Certification Requirements

• SSLC, and ITI candiadate

Salary: 25000 to 30000 Rs

Benifit: PF and ESI

Food Providing

Yearly Bonus

Job Conformation: Perment

Immedatly Required

Contact Person: 8618931528

E mail: hr@nuetechsolar.com

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Job Types: Full-time, Permanent, Fresher

Work Location: In person

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person