Associate - Business Analyst-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

Strong leadership and team management skills.
People Management
Proficient knowledge of PPT, EXCEL
Excellent communication and conflict resolution abilities.
Ability to handle client escalations and sensitive cases professionally
In depth knowledge of CSAT, SLA, Quality
Excellent problem-solving and analytical abilities.
Proficiency in presentation and analysis skills.
Effective communication and interpersonal skills for cross-department collaboration.

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