<div>
 <ul>
  <li>
   Strong leadership and team management skills.
  </li>
  <li>
   People Management
  </li>
  <li>
   Proficient knowledge of PPT, EXCEL
  </li>
  <li>
   Excellent communication and conflict resolution abilities.
  </li>
  <li>
   Ability to handle client escalations and sensitive cases professionally
  </li>
  <li>
   In depth knowledge of CSAT, SLA, Quality
  </li>
  <li>
   Excellent problem-solving and analytical abilities.
  </li>
  <li>
   Proficiency in presentation and analysis skills.
  </li>
  <li>
   Effective communication and interpersonal skills for cross-department collaboration.
  </li>
 </ul>
</div>


Associate - Business Analyst-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

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