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 <ul>
  <li>
   Strong leadership and team management skills.
  </li>
  <li>
   People Management
  </li>
  <li>
   Proficient knowledge of PPT, EXCEL
  </li>
  <li>
   Excellent communication and conflict resolution abilities.
  </li>
  <li>
   Ability to handle client escalations and sensitive cases professionally
  </li>
  <li>
   In depth knowledge of CSAT, SLA, Quality
  </li>
  <li>
   Excellent problem-solving and analytical abilities.
  </li>
  <li>
   Proficiency in presentation and analysis skills.
  </li>
  <li>
   Effective communication and interpersonal skills for cross-department collaboration.
  </li>
 </ul>
</div>


Deliver impactful support for customer care operations by handling complex non-voice backend transactions, resolving escalations, and maintaining high service standards. Collaborate across departments to boost client satisfaction while guiding a team and leveraging advanced analytics and presentation skills.

Associate - Business Analyst-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

Leadership

Team Management

People Management

Excel

Communication

Conflict Resolution

Client Escalation Handling

CSAT

Quality Management

Problem Solving

Analytical Skills

Presentation Skills

Interpersonal Skills

Cross-department Collaboration

Join EXL and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EXL hiring Associate - Business Analyst-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex in near you

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