Manager, Customer Logistics

MUSH is a people-first food company on a mission to fuel humanity with healthy food and positive energy. Founded in 2015, we believe that better food fuels better outcomes. Our lineup of refrigerated products: ready-to-eat overnight oats, oatmeal smoothie squeeze pouches, and protein bars are healthy, satiating, and convenient. If you aspire to make the world a little healthier and want to build a reputation of doing hard things well, MUSH may be a great place for you.

MUSH has expanded from local farmers’ markets to selling at thousands of retailers across the continent. We are seeking a high performer to join our Supply Chain Team as a Customer Logistics Manager. This individual will play a key role in managing and improving our procurement operations to support the continued growth and success of the business.

Role Description

MUSH is looking for a Customer Logistics Manager to oversee and optimize our end-to-end logistics operations. The Customer Logistics Manager will collaborate with customers, carriers, warehouse personnel, and cross-functional internal teams to ensure seamless execution.

Key Responsibilities

• Logistics & Transportation:
• Manage end-to-end logistics for all customer orders:
• Receive and confirm orders. Plan and tender all shipments across all transportation modes.
• Track and trace all shipments from loading through delivery.
• Ensure all shipments meet cold chain compliance and traceability standards.
• Resolve delays and discrepancies through delivery.
• Own sourcing and relationship management for carriers, warehousing, and fulfillment partners.
• Develop and maintain vendor compliance programs across retailers to ensure ongoing compliance and exceptional service.
• Develop tools to forecast, measure, and report KPIs on cost and service for both outbound and inbound transportation.
• Customer Supply Chain:
• Serve as the primary point of contact for customers to ensure all orders are accurately planned in ERP systems with correct quantities, delivery windows, and product details.
• Monitor and report on service metrics, ensuring alignment with service-level agreements and expectations (e.g., fill rate, OTIF).
  

Ideal Candidate

• 4+ years experience in logistics, preferably in food/CPG.
• Familiarity with major retailer and distributor routing requirements.
• Proven experience managing 3PLs and carriers.
• Hands-on experience managing customer orders in EDI and ERP systems.
• Exceptional proficiency in Google Suite, Microsoft Excel.
• Strong organizational skills and attention to detail. Experience designing and implementing operations processes.
  
  

Benefits & Perks

• Medical, Dental, Vision
• Life insurance
• 401k plan including 4% matching
• Unlimited PTO
• 9 Holidays
• Unlimited MUSH in office
• Company swag
  
  

Cultural Requirements

• Embody MUSH’s Core Values.
• Team and customer first mentality.
• Teammate: know when to follow, know when to lead; always serving others.
• Beginner’s Mind: provide possibilities, options, and solutions.
• Communicator: use tact and precision to communicate ideas, issues, and feedback.
• Self-Starter: there is no turn-key manual for success, you are helping to build one.
• Results Driven: you demand results, and focus on the robust processes that yield them.
• Attention to Detail: unwavering discipline with little things that make big differences.
• Relationship Builder: customer first mentality with all internal & external counterparts.
• Problem Solver: expect the unexpected; be agile & effective in combating issues.
• Thrive on Adversity: our goals are lofty and our values are grounded in humility. We bite off more than we can chew and roll our sleeves up when the situation calls for it.
• Fun: check the fun box every day. Love what you do & do it well.