Manager - Customer Service

Union Fabrics (Pvt.) Ltd. is a fast growing vertically integrated Textile Manufacturing Company with state-of-the-art facilities---Weaving, Processing & Stitching. Expansion and growth plans have opened up new opportunity for the following position:

*Manager - Customer Service*

Job Description:

The duties and responsibilities of Manager - Customer Service include but are not limited to:

• Oversee day-to-day customer service operations across store and digital channels Lead, train, and supervise customer service teams to maintain world-class service standards
• Handle customer complaints, queries, and escalations professionally Coordinate effectively with sales, operations, and backend teams
• Monitor customer satisfaction metrics and implement service improvement initiatives Develop SOPs and service protocols aligned with brand standards
• Maintain CRM systems and customer feedback records Drive customer retention and loyalty programs

Experience

• 6–8 years of relevant experience in customer service, preferably in retail business

Qualifications & Soft Skills

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Proficient in MS Office
• Ability to manage multiple tasks and deadlines
• Excellent communication and interpersonal skills
• Problem-solving mindset with a customer-first approach
• Proficiency in CRM tools

Location: DHA Phase8, Karachi

Job Type: Full-time

Work Location: In person