Assistant Manager – Customer Service Department (CSD)

AL-HAMD INTERNATIONAL CONTAINER TERMINAL

Urgent Hiring

Position: Assistant Manager – Customer Service Department (CSD)

Job Responsibilities:

• Oversee and manage the day-to-day operations of the Customer Service Department, ensuring smooth and efficient service delivery.
• Supervise customer service staff, monitor performance, and ensure adherence to company policies and service standards.
• Handle and resolve complex customer queries, complaints, and escalations in a timely and professional manner.
• Maintain effective communication and coordination with Shipping Lines, Freight Forwarders, customers, and relevant institutions.
• Ensure seamless coordination with internal departments for container arrivals, de-stuffing, off-hiring, and related operations.
• Review and authorize customer documentation, including waivers and service-related approvals, ensuring compliance with company procedures.
• Analyze customer service trends, identify areas for improvement, and implement strategies to enhance customer satisfaction.
• Ensure accurate record-keeping and reporting of customer interactions, service issues, and departmental performance.
• Drive process improvements and support digitalization initiatives for enhanced operational efficiency.

Educational Background & Skill Set:

• Bachelor’s degree from a recognized institution (Master’s degree preferred).
• Minimum 3–5 years of relevant experience, preferably in the logistics, shipping, or terminal operations industry, with at least 1–2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Sound knowledge of customer service practices and documentation processes.
• Proficiency in IT applications and systems relevant to terminal/customer operations.
• Ability to work under pressure and manage multiple tasks effectively.

How to Apply:

If you are a motivated professional looking to advance your career in a fast-paced and growth-oriented environment, we encourage you to apply by sending your updated resume and cover letter to Jobs@aictpk.com. Please mention the position title “Assistant Manager – CSD” in the subject line.

Al-Hamd International Container Terminal is an equal opportunity employer. Female candidates and individuals from diverse backgrounds are strongly encouraged to apply.

Job Type: Full-time

Work Location: In person