Manager - Customer Service Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Title: Wireless LAN Controller (WLC) L3 Specialist – Aruba

Experience: Minimum 8 years (including 4 years of relevant experience with Wireless Controllers)

Location: [Specify location or remote, if applicable]

Job Description: We are seeking an experienced Wireless LAN Controller (WLC) L3 Specialist with expertise in Aruba Controllers implementation and configuration. The ideal candidate will have strong hands-on experience in routing and switching and the ability to optimize wireless network performance and security.

Key Responsibilities

• Design, implement, and manage Aruba Controllers to ensure high-quality wireless connectivity.
• Configure and optimize wireless access points to maximize performance, coverage, and user experience.
• Provide advanced troubleshooting and L3 support for complex wireless network issues.
• Perform system upgrades, patches, and maintenance for Aruba solutions.
• Collaborate with network teams to integrate wireless solutions seamlessly into the larger infrastructure.
• Document configurations, troubleshooting steps, and best practices for wireless network operations.
• Work on routing and switching configurations as required to support wireless connectivity.
• Conduct performance analysis and propose recommendations to enhance wireless network efficiency.
• Stay updated on the latest trends and technologies in wireless networking.
  
  

Requirements

• Minimum 8 years of overall IT experience, with at least 4 years of relevant experience with wireless controllers.
• Deep knowledge of Aruba Controllers setup, implementation, and management.
• Strong expertise in routing and switching technologies (e.g., VLANs, STP, OSPF, BGP).
• Proficiency in wireless protocols such as 802.11 standards, RF management, and wireless security configurations.
• Hands-on experience with troubleshooting tools like packet analyzers and RF site survey tools.
• Industry certifications such as CWNA, Aruba Certified Mobility Professional (ACMP), or CCNA Wireless are desirable.
• Excellent analytical, communication, and interpersonal skills.
  
  

Preferred Skills

• Experience with wireless network integration into larger network security frameworks.
• Knowledge of automation and scripting for wireless network configurations.