Manager Customer Service - OMNI

Location: Mumbai, India



Position Title: Manager Customer Service - OMNI

Role Overview

Work Closely with Sales and Supply Chain function to drive growth in Omni Channel through Superior Fill Rate delivery



ACCOUNTABILITIES

• Partner Customer service for OMNI Channel. Drive fill rates by improving forecasting and availability at depots. Work Closely with Sales team to drive business.
• Drive OMNI Supply chain strategy for Hershey including logistics Partnership, demand sensing and value added service to key accounts.
• Lead OMNI Logistics and work with accounts to optimize OMNI Cost to Serve
• Drive Depot Level Forecasting for OMNI channel through IDP and sales collaboration
• Drive Order Management for OMNI with accuracy and adherence.
• Effectively partner with Sales, and Logistics team to resolve issues around reconciliation and reduce sales returns
• Work with Key Customer Accounts to reconcile fill rates, update masters & drive joint business plans

QUALIFICATIONS

Knowledge, Skills & Abilities

• Key skills include strong e-commerce platform knowledge (specifically Q-Com) & Excel proficiency.
Excellent communication and collaboration skills, particularly with internal teams like sales and supply chain.

Experience & Education

• MBA from Tier - 2 institutes preferred
• 3-5 Years with FMCG experience

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

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To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.