Manager, Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Comms & MarTech Experiences (ECMX) is a global organization that sits within Membership Portfolio Services (MPS) and is a center of excellence with the charter to drive high quality, customer-first communications that accelerate business growth through optimized go to market solutions and the development of best-in-class marketing technology (MarTech) products and processes.

We are looking for a Manager of Digital Product Development to join our Marketing Enablement and Transformation team to lead product development efforts as part of a multi-year technology transformation initiative, Flywheel.

This person will drive the product strategy and development for Flywheel’s campaign setup experience, partnering closely with key stakeholders across the enterprise to design and implement an integrated, campaign-centric view that will guide colleagues seamlessly through the marketing enablement process.

How will you make an impact in this role?

• Partner with colleagues across the enterprise to define and implement the end-to-end campaign set up journey for marketing experiences
• Lead discovery and requirements gathering efforts with business partners across the consumer and commercial marketing lines of business
• Partner with our Technology organization to define technical solutions and lead product development activities through to launch
• Partner with the MarOps and Marketing organizations to assess operational requirements for the solution
• Prioritize and define a sequenced delivery roadmap that aligns the broader Flywheel priorities
• Work closely with our Change Enablement and Colleague Success organizations to ensure a seamless to go market strategy
• Partner with colleagues across the enterprise to define and implement the end-to-end campaign set up journey for marketing experiences
• Lead discovery and requirements gathering efforts with business partners across the consumer and commercial marketing lines of business
• Partner with our Technology organization to define technical solutions and lead product development activities through to launch
• Partner with the MarOps and Marketing organizations to assess operational requirements for the solution
• Prioritize and define a sequenced delivery roadmap that aligns the broader Flywheel priorities
• Work closely with our Change Enablement and Colleague Success organizations to ensure a seamless to go market strategy
• Partner with colleagues across the enterprise to define and implement the end-to-end campaign set up journey for marketing experiences
• Lead discovery and requirements gathering efforts with business partners across the consumer and commercial marketing lines of business
• Partner with our Technology organization to define technical solutions and lead product development activities through to launch
• Partner with the MarOps and Marketing organizations to assess operational requirements for the solution
• Prioritize and define a sequenced delivery roadmap that aligns the broader Flywheel priorities
• Work closely with our Change Enablement and Colleague Success organizations to ensure a seamless to go market strategy

Minimum Qualifications

• Minimum of 3 years of experience in a product management/product owner function
• Experience working within Agile software development methodologies and supporting tools and frameworks
• Highly skilled communicator and stakeholder manager, able to collaborate with, and influence, teams across technical and non-technical teams of all levels of the organization
• Experience building and launching highly complex, integrated product technology stacks
• Highly organized, with the ability to manage multiple workstreams simultaneously.
• Strong analytical mindset, able to define success metrics and drive continuous optimization
• Ability to quickly pivot and reprioritize as business strategies demand
• Passion for marketing technologies and the evolving external technology landscape

Preferred Qualifications

• Experience with MarTech platforms a plus
• Prior Adobe experience a plus

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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