Manager - Employee Relations

JOB TITLE

Manager- Employee Relations | MAF Retail | Retail Corporate Egypt

Role Summary

Employee Relations Manager is a Human Capital professional who specializes in managing the relationship between employees and the organization. He/she will handle employee grievances, disputes, and disciplinary matters, ensuring fair treatment and compliance with company policies and employment laws. Employee Relations Managers play a crucial role in fostering a positive work environment, promoting employee satisfaction, and mitigating potential conflicts.

ROLE PROFILE

• Conduct end-to-end investigations into complex and sensitive workplace complaints, including harassment, discrimination, retaliation, and code of conduct violations.
• Prepare detailed, objective investigation reports with findings and recommendations for corrective action.
• Design, implement, and update the Employee Handbook and corporate policies to ensure they remain modern, inclusive, and legally sound.
• Ensure all P&O activities comply with local labor laws, or relevant international
• Manage mandatory filings and documentation required by government agencies or labor boards.
• Develop and deliver training programs for people managers on topics such as legal interview techniques, documentation best practices, and labor law updates.
• Develop standardized workflows for disciplinary actions, performance improvement plans (PIPs), and grievance handling.
• Act as a neutral party to mediate interpersonal conflicts between employees or between management and staff to resolve issues before they escalate.
  
  

Requirements

• Bachelor’s degree in administration or human Capital Management
• 5-7 Years’ experience in employee relations, preferably in a managerial or leadership role
• Strong knowledge of employment laws and regulation
• Exceptional ability to remain impartial and maintain strict confidentiality under pressure
• High-level written communication skills for drafting formal reports and corporate policies.
• Ability to challenge senior leadership on ER matters and provide data-driven recommendations.
  
  

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.