Manager Flight Operations Business Support

• Closing date: 14-Oct-2025

About the role:

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations – Network Operations team as a Manager Flight Operations Business Support to be based in Doha, Qatar.

As a Manager Flight Operations Business Support, you will be responsible for developing, implementing and maintaining an optimized framework of administrative and functional support to ensure synergy across Flight Operations Division. In this role, you will be required to provide and manage efficient and effective business processes, continuous improvement initiatives and strategic oversight, reflective of best working practices, to meet the wider goals of Flight Operations. Additionally, you will also provide support to SVP Network Operations and SVP Flight Operations in day-to-day management matters and initiatives to ensure that and SVP Flight Operations meets its operational and strategic objectives.

Specific responsibilities for the role include:

Strategic

• Develop and maintain IOC Policy Manual and functional policies and procedures in relation to, ensuring all company and authority regulations are adhered to.
• Set quarterly strategic plans for the Flight Operations Business Support team in line with senior management wider strategy ensuring departmental goals are adding to the division’s strategy.
• Lead cross functional strategic initiatives on behalf of Flight Operations management to ensure a cohesive approach to delivering divisional objectives.
• Review industry practices and trends and implement new techniques as appropriate to ensure Qatar Airways Flight Operations maintains its leading position within the industry.
• Ensure Flight Operations infrastructure meeting requirements and plan for future development and growth, per strategic roadmap.

Operational

• Work with leaders and executive management to ensure all administrative and functional support activities are documented and managed within a best practice framework.
• Direct, control and supervise the administrative function within Flight Operations to ensure optimized and efficient support services are delivered.
• Represent Flight Operations interests and priorities in companywide forums including, Financial Reviews, Internal and External Audit requests, HR and Facilities initiatives, Business Contingency Planning and Operational meetings to ensure cross-functional development and alignment.
• Liaise with Flight Operations management team to ensure timely preparation, review and delivery of annual budget cycle ensuring efficient utilization of QR resources.
• Develop strategic and tactical plans for the emergence of a ‘process driven’ culture to ensure that all activities are identified and documented minimizing risk to delivery of Flight Operations objectives.
• Design and implement a compliance framework to verify that IOC processes and procedures are being adhered to, ensuring safety regulations and standards are being met.
• Ensure proper use of IOC resources through oversight and management review of IOC Budget, delivering cost optimization for the benefit of Qatar Airways.
• Establish an IOC contracting and review process to ensure financial accountability and ownership of 3rd party related costs by department managers.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

About you

The successful candidate will have the following skills and qualifications:

• Relevant University or College qualifications with Minimum 9 years of job-related experience.
• Airline Operational Control environment i.e. OCC / IOC.
• Experience in Business administration and managing cross functional teams within an airline environment.
• Experience in Financial/Accounting and 3rd party contract management preferred.
• Compliance /audit and process improvement experience.
• Knowledge of organisational development.
• Strong leadership / team management skills, hands on business style - ability to “make things happen”.
• Excellent planning/organizing, analytical and problem-solving skills/techniques.
• Ability to converse, influence and maintain dialogue with managers, staff and external stakeholders at all levels.
• Excellent verbal and written communication skills.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.