Manager, HR Operations

Overland Park, KS • Human Resources

Job Type

• Oversee the daily operations of the HR Operations team, including the delivery of onboarding, offboarding, employee relations and compliance activities.
• Develop and continually improve the operating model for the HR Operations team and identify opportunities for process improvements.
• Develop, measure, analyze and implement action on key success metrics to increase efficiency and effectiveness of key HR Operations programs.
• Develop and implement processes to ensure clarity in HR Operations accountabilities including detailed instructions and document control.
• Collaborate with Managers and Leaders within HR to create effective end to end operational processes, where appropriate lead core HR wide process reviews
• Support implementation of HR strategic initiatives and make recommendations for ongoing improvement
• Champion a culture of collaboration, innovation, and ownership.
• Ensure compliance with all federal, state, and local employment laws and regulations and maintain up-to-date knowledge of HR legal requirements and best practices.
• Partner with finance and payroll departments to ensure administration of employee payroll is compliant and accurate

• Manage employee relations issues, providing guidance and support to managers and employees to resolve conflicts and foster a positive work environment.
• Oversee the employee relations performance management process, including the management of PIPs, leader coaching and offboarding, exit interviews as required.

• Lead HR Operations team in HR systems and technology, ensuring data integrity and efficient HR processes.
• Contribute to HRIS (Human Resource Information System) maintenance.
• Utilize HR data and analytics to provide insights and recommendations to senior leadership. Prepare and present reports on HR Operations metrics and trends.

• Lead the HR Operations team in process improvement, compliance and fostering a positive employee experience.
• Establish defined responsibilities and achievement goals and manage team resources to ensure current and future objectives are met with optimum efficiency.

• 5 - 7 years of progressive HR experience leading and managing a team
• Must have a good understanding of HR service delivery administration
• Experience with change management, project management and process improvement methodologies
• Must be able to demonstrate knowledge of applicable current Employment Legislation
• Multi-state employment experience
• Bachelor’s degree in human resources, Business Administration, or a related field.
• SHRM-S/CP or S/PHR certification preferred.

• Basic Human Resource principles, practices, methods, procedures, and terminology
• Working knowledge of the standard principles of human resources management, local, state, and federal employment regulations, including Equal Employment Opportunity/Affirmative Action (EEO/AA), Americans with Disabilities Act (ADA), Federal Labor Standards Act (FLSA), and Family Medical Leave Act (FMLA)
• Knowledge of pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employment programs
• Ability to maintain current, accurate personnel records/files and maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) privacy regulations of related information as required
• Attention to Detail: Ensure accuracy in data and reporting
• Perform detail-oriented work timely and accurately with frequent interruptions
• Manage several complex projects simultaneously while working under pressure to meet deadlines
• Outstanding interpersonal skills including communication, patience, courtesy and compassion for employee issues
• High degree of discretion, integrity, and trust
• Excellent verbal and written communication skills
• Negotiation and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills