Manager, HR Operations

Description

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

This position manages and is responsible for the maintenance and support of the Headquarters HR Operations functional area, including Time & Labor, Employment Center, BSC Employment, and Testing. Working with internal clients and functional partners to identify solutions and fit/gaps for people, process, and technology challenges that impact service delivery. Ensure compliance with Federal and State laws and regulations as well as collective bargaining agreements (CBAs).

Responsibilities:

• Manage team workload, resources, business partner relationships, and schedules to deliver timely, superior customer service to internal and external customers.
• Conducts an evaluation of issues to determine the root cause and take corrective action. Corrective action can include chairing discussion meetings with IT, Labor Relations, HQ HR, and Benefits
• Achieve operational objectives by contributing information and recommendations; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; determining system improvements; implementing change
• Report on team assignment quality and service delivery against the agreed-to Service Level Agreement and Key Performance Indicator targets across all platforms
• Select, develop, and motivate team members within the department. Provide career development for team members. Monitor and review analyst performance and provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.

Required Knowledge/Skills/Abilities:

• Possess intermediate knowledge in PeopleSoft HCM modules with the ability to become proficient in additional modules.
• Ability to travel to field locations for agency-specific training/meetings.
• Strong interpersonal skills with the ability to work with a diverse stakeholder and customer population.
• Ability to work with, train, and coach other team members.
• Ability to prioritize problems and promptly resolve or escalate when necessary.
• Strong oral and written communication skills.
• Strong attention to detail.
• Demonstrated ability to handle sensitive situations, maintain a high level of confidentiality, work independently, and take initiative.
• Strong working knowledge of Microsoft Office Suite (e.g., MS Excel, Access, etc.).
• Familiarity with performance metrics and ability to meet identified targets.
• Working knowledge of service request management tools.
• Working knowledge and use of office productivity tools and web-based applications.

Required Education and Experience:

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Human Resources, Business Administration, Communications, Psychology, or related field, OR equivalent combination of education and experience may be considered in lieu of a degree.
• Minimum 5 years of progressive experience in human capital management, and/or Benefits Operations / Administration.
• Minimum 1 year of experience managing a team or leading team projects.

The Following is/are preferred:

• Experience in designing and implementing human capital management or related human resources database module.
• Center of Excellence / Shared Services experience.

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.