Manager Information Systems

Department

Remote Help Desk Support

Job posted on

Oct 24, 2025

Employment type

Full Time Employee

Role Summary

The Infrastructure Operations Manager is responsible for the end-to-end management of the organization’s IT infrastructure operations. This role ensures high availability, performance, security, and scalability of on-premises and cloud environments. The manager will oversee multiple specialized teams, drive operational excellence through ITSM best practices, and ensure that infrastructure supports current and future business needs.

Key Responsibilities

Leadership & People Management

Lead and mentor cross-functional infrastructure teams:

Service Desk / NOC Monitoring

Server & Azure Cloud Team

Network & Telecom

Information Security Monitoring

Storage & Backup

Infrastructure Leads

ITSM Engineer(s)

Set clear objectives, KPIs, and performance metrics for all team members.

Foster a culture of continuous improvement, collaboration, and customer focus.

Operational Management

Ensure 24/7 availability and proactive monitoring of critical IT systems and services.

Oversee incident, problem, change, and release management processes in line with ITIL/ITSM best practices.

Manage capacity planning, patching, upgrades, and preventive maintenance.

Maintain and regularly test disaster recovery (DR) and business continuity plans.

Technology & Project Oversight

Guide infrastructure design, deployment, and optimization for on-prem and Azure cloud environments.

Work closely with architecture and engineering teams for new implementations or major upgrades.

Evaluate and adopt emerging technologies to improve resilience, performance, and cost efficiency.

Security & Compliance

Partner with InfoSec teams to monitor and respond to security events.

Ensure compliance with relevant standards (ISO 27001, SOC 2, GDPR, etc.) and internal policies.

Drive regular audits, vulnerability management, and risk assessments.

Financial & Vendor Management

Manage infrastructure OPEX/CAPEX budgets, forecasting, and cost optimization.

Negotiate and oversee contracts with hardware, software, cloud, and telecom vendors.

Track SLAs and service delivery from third-party providers.

Required Qualifications & Skills

Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

10+ years of progressive IT infrastructure experience with at least 5 years in a leadership role.

Strong knowledge of Azure cloud services, Windows/Linux server environments, enterprise networking, and IT security practices.

Hands-on understanding of ITSM frameworks (ITIL certification preferred).

Experience managing 24x7 operations, NOC/SOC, and mission-critical systems.

Excellent communication, stakeholder management, and decision-making skills.

Proven ability to lead diverse technical teams across multiple disciplines.

Key Competencies

Strategic and analytical thinking

Crisis and incident management

Budgeting and vendor negotiation

Strong documentation and reporting skills

Ability to work in a fast-paced, high-availability environment

Performance Metrics

Infrastructure uptime and SLA adherence

Incident/Problem resolution times

Security and compliance audit results

Budget vs. actual spend

Employee engagement and team development indicators