Manager - Learning & Development

You can become a part of

… a truly aspirational brand, one of India’s fastest growing fintech companies that offers a range of financial services & products for merchants, kirana store owners and end consumers. Valued at over $2.8 Bn within a short span of 3+ years, we focus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy loans to high-yield investment products which in turn enables them to grow and transform. We understand that business and culture are two sides of the same coin. So, alongside business, we are equally focused on building a culture where employees succeed unconditionally.

We believe we are in an ever-evolving space with immense opportunity to build for Bharat! Our people will enable this journey with their ideas, innovations, capabilities and execution rigor as we design and scale our systems and processes. You might feel overwhelmed and challenged but remember every challenge is an opportunity!

We value diversity, where we encourage different points of view, ways of thinking, new capabilities to strengthen and improve the lives of our customers. And that is not all, we have a lot of fun while we explore new ideas, solve real problems, collaborate, connect — and we do it all together.

Connect with us over social media, coffee or call. We promise to excite you with an opportunity that will “change the game” !

In this role, you have the opportunity to deliver…

Functional Expertise

• Instructional design and storyboarding for learning interventions aligned to business and capability needs.
• Design and deliver engaging, learner-centric content across multiple modalities (classroom, virtual, blended, self-paced, digital).
• Manage and evaluate external learning partners , vendors, institutes and universities to ensure quality, relevance and cost-effectiveness in various interventions.
• Collaborate with business to translate capability gaps into structured learning solutions.
• Oversee learning operations , including calendars, cohorts, evaluations and documentation.

Problem Solving

• Diagnose learning needs by analysing business challenges, performance gaps and future skill requirements.
• Balance business urgency, learner experience, and scalability while designing solutions.
• Address challenges such as low learner engagement, time constraints or resistance to learning through thoughtful design and stakeholder alignment.
• Continuously refine programs using feedback, data and learning outcomes.

Interaction

• Act as a trusted learning partner to business leaders, HRBPs, and functional heads.
• Communicate learning objectives, expectations, and outcomes clearly to diverse audiences.
• Facilitate discussions with stakeholders to align on priorities, success measures, and timelines.
• Build strong working relationships with external partners, facilitators, and academic institutions.
• Influence without authority by using data, learner insights, and business context.

You will be expected to own the following areas at work…

Impact Challenges & Decisions

• Directly impacts capability building, talent readiness, and performance improvement across the organization.
• Decisions influence learner engagement, program effectiveness, and return on learning investment.
• Ensures learning interventions are practical, relevant, and applicable , not just well-designed.
• Contributes to building a strong learning culture rather than one-off training events.

Skills & know-how

• 8-10 years of exp
• Hands-on experience in instructional design and storyboarding
• Strong understanding of adult learning principles and learning experience design
• Content design for classroom, virtual, and digital formats
• Project management and prioritization skills
• LMS management exposure (good to have)
• Vendor and partner management

Behaviors

• People agility : Ability to adapt approach based on audience, context and business maturity
• High ownership and accountability for outcomes
• Structured thinking with attention to detail
• Collaboration mindset with strong stakeholder orientation
• Comfort working in ambiguity and evolving business needs