Manager Loyalty Fraud Risk & Data

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai.

The Manager Loyalty Fraud Risk & Data Privacy is responsible for managing all aspects of our loyalty program's fraud prevention and detection efforts. This role drives of revenue protection and enhanced member experience by managing a state-of-the art, highly automated, and artificial intelligence-based security solution with multi-factor-authentication (MFA) capabilities to safeguard members accounts, personal information data and Miles. Foster a culture of risk awareness within the organisations Risk Management forums.

In this role, you will:

• Collaborate with cross-functional teams, including IT, customer support, marketing, and finance, to ensure a holistic approach to fraud prevention and detection across all relevant touchpoints.
• Develop and implement a comprehensive fraud prevention strategy for our loyalty program, ensuring the security and integrity of the program's operations.
• Stay abreast of the latest fraud trends, tools, and technologies, continuously monitoring the industry landscape to proactively identify emerging risks and implement countermeasures.
• Establish and maintain relationships with external partners, such as fraud prevention vendors, industry associations, and law enforcement agencies, to leverage their expertise and resources in combating loyalty fraud.
• Analyse fraud data and generate insightful reports, highlighting key trends, patterns, and areas of concern to senior management, and recommending appropriate actions to address fraud-related issues.
• Collaborate with the legal and compliance teams to ensure compliance with relevant laws, regulations, and industry standards pertaining to fraud prevention and data protection.
• Foster a culture of fraud awareness and prevention throughout the organization, conducting regular training sessions and awareness campaigns to educate employees about fraud risks and prevention measures.
• Design and implement the Skywards Authorities manual and manage end to end data access across all Skywards related business applications
• Develop risk and control frameworks for Cryptocurrency and Anti Money Laundering/ Combatting Financing of Terrorism (AML/CFT) in alignment with the evolution of Skywards business and miles as a digital currency.
• Manage, coach, develop and motivate team members, ensuring they understand their objectives and have the necessary skills to executive their role effectively