Manager of Operational Transformation

Job Title : Manager of Operational Transformation

Location : Cairo, Egypt

Job Purpose:

The Manager of Operational Transformation plays a critical role in redesigning, optimizing, and digitizing Floward’s fulfillment and delivery operations. This role drives scalable, data-driven solutions across logistics workflows, partners with tech and product teams to resolve operational pain points, and fosters a culture of continuous improvement through structured training, system integration, and change management. The position is pivotal in ensuring operational agility, excellence, and customer satisfaction as Floward continues to scale globally.

Key Responsibilities:

Operations Optimization & Workflow Improvement

• Lead diagnostic reviews to identify inefficiencies in fulfillment, warehouse, and last-mile delivery operations.
• Design and implement streamlined workflows to increase throughput and minimize errors or delays.
• Leverage KPIs (e.g., processing time, lead time, CSAT) to measure performance and guide improvement.
• Standardize processes across regions and vendors to maintain service quality and consistency.

Cross-Functional Collaboration & Tech Enablement

• Act as the operational point-of-contact for backlog items related to product and engineering teams.
• Drive enhancements in operational systems (OMS, WMS, delivery tracking) to reduce manual work and increase automation.
• Maintain strong feedback loops between frontline operations and technical teams for issue resolution and system scalability.

Training & Capability Building

• Design and deliver training programs tailored to fulfillment teams, delivery staff, and operations support.
• Continuously update training materials to reflect current tools, systems, and protocols.
• Lead onboarding and development initiatives to enhance workforce productivity and adherence to safety standards.
• Foster a learning culture focused on speed, accuracy, and excellence.

Digital Transformation & Systems Integration

• Lead end-to-end digitization of manual or outdated processes within warehousing and logistics.
• Ensure smooth integration of new platforms that enhance real-time visibility and operational control.
• Partner with tech teams to manage system upgrades and enforce process governance.
• Champion adoption of digital tools through enablement and structured change support.

Change Management & Continuous Improvement

• Lead change initiatives across operational processes and system landscapes.
• Build communication and engagement plans to support new process rollouts and transitions.
• Monitor implementation outcomes and ensure sustainable adoption of process innovations.
• Proactively eliminate bottlenecks and elevate the customer experience through smart, scalable solutions.

Strategic Alignment & External Collaboration

• Align operational strategies with company-wide growth and service goals.
• Collaborate across functions for integrated improvement efforts.
• Contribute to strategic planning with data-driven insights and recommendations.
• Partner with external vendors to explore and deploy innovative logistics solutions.

Key Competencies:

• Strategic Thinking : Ability to translate business goals into operational improvement initiatives.
• Process Optimization : Proven track record in reengineering workflows and boosting operational efficiency.
• Project & Change Management : Skilled in managing system rollouts, change initiatives, and stakeholder alignment.
• Tech Collaboration : Experience working closely with product, engineering, and data teams to enhance systems.
• Training & Development : Adept at building training strategies that drive frontline performance.
• Communication & Influence : Strong ability to align diverse teams around a shared vision of operational excellence.
• Analytical Thinking : Comfortable using performance metrics and data to drive decisions.

Qualifications & Experience:

• Bachelor's degree in Industrial Engineering, Operations Management, Business Administration, or a related field; a Master's degree is a plus.
• 5–7 years of experience in operations, fulfillment, or logistics—preferably within e-commerce or retail sectors.
• Demonstrated experience leading transformation or improvement projects across supply chain functions.
• Hands-on knowledge of OMS, WMS, TMS systems and process mapping tools.
• Familiarity with lean methodologies, Six Sigma, or similar process improvement frameworks.
• Experience managing cross-functional teams and stakeholders across geographies.

About Floward :

Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.