Manager of Operations

Manager of Operations Lawrence

The Opportunity

The Manager of Operations will work closely with the Head of School, the Statewide Director of Strategic Initiatives but report directly to the Director of Operations and take ownership of all non-academic areas of school-based administration. We are looking for an exceptional problem solver who is highly organized with excellent communication skills, collaboration skills and attention to detail. Bilingual candidates are highly encouraged to apply.

Your Contribution

In addition to demonstrating the qualities of a Phoenix staff member, the ManagerMAna of Operations will be responsible for the following:

• Oversee all operational functions of the school

• Steward organization wide and school based initiatives

Systems Design

• Manage systems for all operational aspects of the school (technology, keys, school calendar, staff out calendar, procurement, front office, hiring paperwork, scholar files, communication, building use and maintenance, emergencies, etc.).

• Think strategically, anticipate problems and implement solutions around systems for all aspects of operations.

Relationship Management

• Support front office personnel and day to day operations of the front office

• Manage relationships with custodial services and facility support staff

• Manage all neighbor relations

Operations

• Ensure maintenance of accurate and current files for all invoices, receipts, deposits, HR paperwork, timesheets and other files as necessary.

• Support the maintenance of cumulative scholar files.

• Assist student scheduling process

• Assist in maintaining accurate student records and validate state reporting requests

• Manage school duties and building coverage schedules with the Director of School Culture.

• Ensure that staff coverage is adequate daily, coordinating with all instructional and operational personnel as necessary.

• Coordinate set-up for all state-mandated testing, with Head of School support, including MCAS, ACCESS, and STAR, including ordering and processing materials, writing coverage schedules, etc.

• Oversee the schools nutrition program, including distribution of the distribution of breakfast, lunch, and snack each day.

Finance/Procurement

• Oversee all supply ordering including instructional supplies, office supplies, food supplies and cleaning supplies. Maintain and update the supply request system daily. Anticipate materials needed for all terms in the school year and for all upcoming events and complete ordering in a timely manner.

Facilities

• Manage the facility (classrooms, offices, public spaces, etc.) so that it is clean, presentable, and in working order at all times.

• Immediately troubleshoot problems that may arise.

• Ensure proper functioning and maintenance of the heating, electrical, plumbing, roofing, and other building systems in collaboration with Network Staff

• Oversee and assume responsibility for security of the facility, including managing the alarm system, camera system, key distribution and tracking, and any other security issues.

• Maintain and uphold building safety systems in case of fire, lockdown, or other emergencies.

• Oversee tracking systems of all school property including copiers, computers, fax machines, furniture, etc.

Head of School Support

• Assist the Head of School with troubleshooting, planning visits to the school, etc.

• Complete projects as directed by the Head of School.

School and Staff Culture

• Internalize the mission and make it central to all decisions and actions.

• Create a positive, safe, and professional learning environment for all scholars.

• Build meaningful and supportive relationships with students to facilitate academic growth and achievement

• Acknowledge positive behavior or achievement and reward scholars.

• Communicate with parents and other adult supporters through phone calls, email correspondence, and/or in-person meetings

Qualifications & Competencies

• Bachelor’s degree preferred

• At least 1 year of direct scholar-serving (teaching, tutoring, academic support, etc.) experience preferred.

• Proficiency with Microsoft Office and Google Suite.

• Proficiency with school data systems such as but not limited to Powerschool and Kickboard.

• Bilingual/Spanish-speaking candidates are highly encouraged to apply.

• Communication - Conveys information effectively and efficiently using verbal, non-verbal, and written communication skills; has knowledge and flexibility to communicate across lines of difference.

• Scholar Orientation - Works to deepen understanding of scholars and centers the needs of scholars in all aspects of how the work is done.

• Adaptability - Adjusts and strategically aligns work to the school's mission while navigating complex and changing environments internally and externally.

• Employment is based on qualifications for the role as well as a successful background check.

Who We Are

Phoenix Charter Academy aims to show the world what all young people can do, and to defy the limitations of societal assumptions, classism, and racism. Phoenix Charter Academy was founded on the unwavering belief that all students can succeed at high levels. While this mantra is typical of high-performing schools, particularly those in the charter sector, Phoenix truly endeavors to reach every student, focusing on a growing number on the margins of the traditional public district education system: students who have dropped out of high school, students who are parenting children of their own, students who are or have been involved with the juvenile justice system, students who are older and new to the country and cannot gain access to public schooling, and students who are under-credited relative to the number of years they have spent enrolled in high school. We believe that these students, like all students, are completely capable of developing the skills necessary to set themselves up for lifetimes of economic prosperity and success. We support our students with individually tailored and academically rigorous curricula and push them to succeed at the highest levels by providing them with the resources and mentoring that they need to reach their full potential.

Why Our Work is Important

Students across America are dropping out of high school at an alarming rate. Dropping out of high school has a substantial impact on a young person’s life. Over the course of their lifetime, an individual who drops out of high school is more likely to have reduced earning power, greater social service dependency, increased rates of criminal involvement, and shorter life expectancy. Phoenix Charter Academies addresses this trend by creating environments where students can demonstrate their talent and resilience and prepare themselves for success through high school, college, and beyond.

Commitment to DEI

At Phoenix, we recognize the importance of forming a school community inclusive of all visible and invisible identities. We act to ensure that our students and staff always see reflections of themselves and their communities.

At Phoenix, we aim to break down systemic barriers by providing access to resources, experiences, and differentiated supports for historically marginalized groups.

At Phoenix, we solicit, value, understand, connect, and leverage multiple perspectives and experiences. We invite all perspectives except those that perpetuate oppression or dehumanization.

At Phoenix we do not just accept differences - we celebrate it, support it, and thrive on it for the benefit of our scholars and the communities we serve. We believe difference makes us stronger. Phoenix Charter Academy is an equal opportunity employer and as such, we do not discriminate against any team member or candidate because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, veteran status, marital status, pregnancy, or any other basis protected by federal, state or local law. Phoenix Charter Academy is committed to making any reasonable accommodation necessary to support an individual's employment.

Qualities of Phoenix staff member:

• Unwavering belief in our students - Phoenix staff operate with the deeply held belief that all young people want to and can succeed even in the face of substantial systemic barriers and societal constraints.

• Continuous Improvement - Phoenix staff approach problem solving with curiosity and desire to understand the perspectives of others. They carry an internalized sense of “I can always learn more” and know that adults at Phoenix must model the qualities of being open-minded and willing to make mistakes and learn from them. Phoenix staff members embody “lifelong learner” mindsets and strive for constant improvement.

• Eager to Learn - Phoenix staff must be able to learn as they go in a fast paced, ever evolving, urgent environment. They have the desire to receive direct feedback and the ability to implement the feedback into practice quickly.

• Commitment to Diversity, Equity, and Inclusion - Phoenix staff commit to understanding the ways that their self-identity and experiences impact and interact with their daily work, their colleagues, and their students, and work toward furthering initiatives that promote a more equitable society.

Our Commitment to Staff

• We commit to providing a supportive environment and giving the professional development, coaching, and resources needed to be successful

• We commit to creating an open and tolerant culture that embraces diversity and fosters equity and inclusion through affinity groups and continuous capacity building supported by our Racial, Justice and Equity working group

**The Network retains the right to modify this job description at any time, for any reason, at the Network’s sole discretion**