Manager of Training & Instructional Design

Join RaceTrac and drive the future of our culture and operational excellence! We are seeking a highly strategic and results-oriented leader to manage our enterprise-wide training and development function. This pivotal role is responsible for ensuring every team member, from our newest associate to our senior leaders, is immersed in our values, equipped with the necessary skills, and continuously developed to deliver on our commitment to our guests and operational standards.

The Opportunity: Manager of Training & Instructional Design

This role will own and lead the comprehensive strategy, design, and deployment of all training programs across our field operations and Store Support Center (SSC). You will lead a team of talented L&D professionals, partnering closely with senior leadership, Operations, and HR to cultivate a culture of continuous learning that directly translates into measurable business outcomes and a strong leadership pipeline.

Key Responsibilities

I. Training Strategy & Alignment

• Develop and Execute Strategy: Create and lead the holistic RaceTrac training strategy, ensuring alignment with company growth goals, operational priorities, and cultural values.

• Curriculum Leadership: Build and maintain comprehensive curriculum plans for every level of the organization (Associates, Shift Leaders, Managers, Directors, etc.), incorporating best practices and stakeholder input.

• Stakeholder Collaboration: Partner with senior leaders, Field Operations, and HR to identify organizational capability gaps and define targeted training solutions that build professional development and organizational bench strength.

• Resource Management: Manage training priorities, budgets, resource allocation, and performance monitoring to ensure efficient use of resources and maximum impact.

II. Instructional Design Leadership

• Team Management: Lead, mentor, and coach the instructional design team to create highly engaging and effective learning experiences across multiple modalities (eLearning, VILT, in-person, blended).

• Modern Design Focus: Drive the integration of modern instructional design methods, including microlearning, gamification, simulations, and scenario-based learning, ensuring training aligns with RaceTrac's brand and guest service culture.

• Performance Transfer: Ensure learning translates directly into on-the-job application and measurable performance improvement, driving consistency across the enterprise.

III. Implementation & Field Execution

• Field Training Oversight: Lead and coach the implementation team, overseeing the successful execution of all training programs, including standardized New Store Opening (NSO) training.

• Partnership & Accountability: Collaborate with Regional Directors and operations leaders to ensure clear standards, support, and accountability for training execution in the field.

• Data-Driven Improvement: Utilize data, results, and performance metrics to evaluate program effectiveness, identify performance gaps, and continuously refine training content and delivery.

• Talent Pipeline: Assist in qualifying and developing high-potential leaders to strengthen the internal talent pipeline.