Manager, Operational Resilience

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Principal Accountabilities

The role is to ensure effective control assurance of the 1st line of defense and drive performance improvement across the operations function in terms of reducing cost-to-serve, turnaround times and proactively identifying resilience gaps.

The role holder will be tasked with designing, developing, and implementing control assurance and control improvement across the COO function.

This role is based within the COO function encompassing the functional areas of IT, Operations, Transformation, and Support services

The COO function aims to become a best-in-class operating function in the bank and this role plays a crucial part in enabling that purpose; the role is both inward looking (within the COO function) and outward looking (delivering performance improvement for other CBD stakeholders).

Responsibility for the design and the implementation of performance improvements and controls across the Operations function

This includes but is not limited to the below:

Identify relevant control processes and frameworks and recommend improvements in business processes and controls.

Implementing controls and frameworks following the methodology and strategy set by the Head of Resilience and Performance Improvement

Testing the controls over the 1st line of defense activities within the units that make up the COO function

Executes against a pre-arranged review plan to evaluate both: impacted units for performance improvement and to evaluate the design/effectiveness of key controls within the COO function

Identify key areas of concern or risk and support the development of specific programs that will address the primary requirements of resilience and performance improvements

Ensure document policies and procedures (e.g. SOPs) remain current and are aligned to the processes taking place

Identifying key areas of performance improvement to reduce their cost of unit processing, improve their turn-around-time, and/or enhance productivity

Implement performance improvement initiatives in conjunction with stakeholders and track results to ensure sustainable results

Review regulatory impact on controls and implement changes as necessary

Ensure controls are regularly review and the effectiveness tested

Sufficiently document resilience testing details and results

Monitor and analyse KRIs and operational metrics

Maintain performance tracking and control databases

Assist in the timeline remediation of issues, including internal/external audit observations and regulatory findings.

Undertake special projects as assigned

Exhibit solid time management to complete reviews scheduled in a timely manner

Conduct annual operating performance risk assessments to ensure that department performance is aligned to stakeholder expectations

Execute on a compliance risk & control testing plan; including all remediation