Manager Operations

Company Description

We Company is Pakistan's leading entertainment company having family entertainment centers, trampoline parks, and fast food restaurants in different cities of Pakistan.

Job Description:

• Responsible for on time opening and closing of the facility as per defined SOP’s of the company.
• After opening each day, responsible to check by self that all games/rides/trampolines are working in a proper manner.
• If during the inspection of the facility, there is some issue in any of the games/rides/trampolines, immediately call the technical team from Admin Department and resolve the problem.
• Responsible for ensure on time electrical and mechanical maintenance of all the machinery/equipment/ games/rides/trampolines installed in the facility through Administration Department.
• Responsible to be present on the floor on continuous basis to observe the work of game facilitators and customer satisfaction/concerns.
• Ensuring the cleanliness of equipment, staff uniform, and facility
• Floor Management for ensuring the delivery of smooth service operations
• Ensure the safety of incoming customers in the facility.
• Responsible for placing safety rules & regulations against each trampoline game.
• Responsible to communicate the customers about the games rules and regulations; to avoid the injuries
• Ensure that the customers are following the instructions places against each game through game facilitators and also by himself.
• Responsible to deal with the incoming customers in the facility in case of any dispute or other related query.
• Act as a focal person to entertain the concerns of customers in a positive manner and ensure they are satisfied before leaving the facility.
• Be kind & polite to all customers even if they are being rude or abusive
• Provide training to his sub ordinates with respect to their job roles and specially train them on how to deal with the customers and guests.
• Listen the concerns/issues of the team under him and guide them to ensure efficiency of their work.
• Responsible to develop and update the staff roaster.
• Ensure that there is no conflict/dispute among his team.
• Manage the overall attendance of staff under him and ensure game facilitators are always present on their assigned places and no area is left unattended.
• Any Other Task assigned by the management related to the scope of work.

Qualifications:

• 2 to 4 years experience in amusement park (Required)
• Must have amusement industry experience (e.g., joyland, bounce, sindbad, playdium) (Required)
• Bachelor's/Master's degree holder (Required)
• Leadership and Team Building Skills
• Active and Energetic
• Negotiation & Presentation Skills
• Interpersonal and people skill
• Holding self and others accountable
• Monitoring Skills on both warm eye & bird eye level

What We Offer:

• A dynamic and inclusive work environment in entertainment industry.
• Competitive salary package+ Monthly target based incentive+ other perks & benefits.
• Opportunities to learn
• Room for advancement and professional development.

Location: Lake city Lahore

Send your resume to hrexecutive.va@dinindustries.com.pk.

Goodluck

Job Type: Full-time

Application Question(s):

• DO you have experience in Handling Facility?
• We are hiring in Lake city. Can you commute easily?
• What is your qualification?

Work Location: In person