Manager, Operations - Fraud Operations, Last Mile Delivery

Position Summary...

The Spark Trust and Safety Team is committed to the safety of our customers and contractors when using the Spark Driver Platform to perform and receive deliveries. The Fraud Operations team within Spark Trust and Safety is committed to identifying trends with personal information verification technology, driving change in fraud prevention implementations by creating analytics-based rules.

The Digital Identity team specializes in identity-related fraud vectors and reviewing biometric information to make determinations about driver eligibility.

What you'll do...

Operations Project Management

• Manages one or more operational work streams.

• Designs project plans and organizes timelines and deliverables.

• Facilitates stakeholder meetings to analyze, plan, and implement initiatives.

• Recommends operational processes and manages project requests.

• Communicates project status, timelines, and resource availability.

• Plans and executes resource allocation and delivers final outcomes.

• Identifies root causes and proposes data-driven solutions.

Decision Support & Data Analysis

• Sources, organizes, and interprets data to support decisions.

• Provides insights on current and future business trends.

• Conducts initiative analyses and translates findings into recommendations.

• Collaborates cross-functionally to align strategies with business goals.

Business Solutions Implementation

• Builds relationships with stakeholders to implement solutions.

• Develops innovations and tools for site selection and methodology.

• Leverages best practices to streamline processes and reduce costs.

• Ensures data accuracy and serves as a subject matter expert.

• Creates scorecards and tracking mechanisms for store activation.

• Drives execution through customer service and platform development.

Revenue & Cost Management

• Leads projects that generate revenue and reduce operational expenses.

• Applies business measures to identify improvement opportunities.

• Uses analytical methodologies to enhance business efficiency.

• Prioritizes assignments and ensures data accuracy.

Tool & Functionality Development

• Directs development of operational tools, reports, and customer-facing features.

• Provides expertise and solutions for complex, cross-functional problems.

• Partners with product, merchandising, engineering, and other teams.

Team Leadership & Compliance

• Supervises and develops associates through hiring, training, and mentoring.

• Promotes a culture of recognition and belonging.

• Ensures compliance with company policies, ethics, and values.

• Supports the Open Door Policy and guides business process execution.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $70,000.00-$130,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.