Manager - Patient Access CAH

Location:

Avera Dells Area Health Hospital

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Position Highlights

This position will work between the Dell Rapids and Flandreau facilities.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Manager - Patient Access CAH is responsible for the tactical implementation and daily oversight of Patient Access operations for assigned acute care sites or service areas. This role ensures consistent, accurate, and compliant front-end revenue cycle processes through direct team supervision, performance monitoring, and adherence to established procedures.

What you will do

• Coordinates daily patient access functions including registration, eligibility verification, financial clearance, pre-arrival collections, uninsured and underinsured workflows, and financial assistance processes.
• Provides direct supervision of front-line Patient Access staff, including daily staffing, workflow assignments, coaching, and performance feedback.
• Ensures compliance with established patient access policies, procedures, payer requirements, and regulatory standards.
• Monitors operational performance metrics and implements immediate workflow or staffing adjustments as needed.
• Supports front-end revenue cycle outcomes by reducing registration errors and preventable denials through staff oversight.
• Collaborates with clinical departments, Social Work, Case Management, Compliance, and Revenue Cycle teams to resolve routine operational issues.
• Works with Revenue Cycle Informatics and IT teams to support proper system use and escalate system issues.
• Manages daily operations within an established departmental budget, including monitoring staffing levels and overtime usage.
• Communicates operational updates and escalates complex issues to senior Patient Access leadership.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Less than 1 year Experience in hospital patient access or front-end revenue cycle operation.

Preferred Education, License/Certification, or Work Experience:

• Bachelor's Business, Health Information Management, Nursing or related field
• 1-3 years Experience in a lead or supervisory role.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .