Manager, Rider Compliance

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are seeking a highly analytical and strategic (Senior) Rider Compliance Specialist to join the Functional Regional Logistics team. This role will be responsible for managing rider compliance topics within a wide portfolio of the markets driving customer experience and reducing operational costs.

The successful candidate will work cross-functionally with local, regional and product teams to find the gaps and optimize our current rider compliance model. Key responsibilities include owning compliance related KPIs, optimising the product setup, utilizing data analytics for decision-making, and coordinating with local and regional stakeholders to manage service and performance levels of the rider fleet.

Responsibilities:

• KPI Ownership: You will manage and track (KPIs) related to rider compliance, service quality, and performance levels.
• Framework Optimization: Continuously improve the rider compliance framework by managing product configurations and developing effective manual solutions.
• Strategic Decision Making: Use analytics and data tools to guide strategic decisions and optimize rider compliance mechanics.
• Stakeholder Collaboration: Coordinate with local, regional, and global teams to ensure alignment and effective execution.
• Operational Support: Provide timely support and technical expertise to local teams, ensuring smooth field operations.
• Data analysis: Deriving insights from existing data analytics solutions together with querying data via SQL.

• 4 - 8 years of experience in operations or rider logistics preferably in the eCommerce field
• Excellent project management skills with proven experience working with cross-functional teams
• Excellent analytical skills with the ability to assess performance and service level of delivery couriers, identify trends, and optimize for better results.
• Excellent communication (fluency in English) and interpersonal skills, with the ability to effectively communicate with regional internal & external stakeholders across APAC, EU and Turkey.
• Data analytics: Intermediate or advanced skills in SQL, Big Query and Looker.
• Strong interest in ecommerce platforms and logistics operations.

What does your playfield look like?

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver.
• We love what we do, and we don’t rest until our targets are achieved.. So if you’re also someone who is driven until the dream is achieved, come join us.