Managing Director

We are seeking a Managing Director for our client, a fast-growing and well-established player in the event ticketing industry. Operating at the intersection of technology and live entertainment, the company has built a strong market presence in theatre and cinema ticketing and is now entering a new phase focused on profitability, operational excellence, and international expansion.

This role will be critical in transforming a growth-driven organization into a sustainable, scalable, and financially disciplined business.

Key Responsibilities

• Lead the overall business operations, ensuring alignment between growth and profitability objectives
• Design and implement a clear, sustainable business model, including pricing, commission structures, and financial frameworks
• Establish and monitor KPIs and performance metrics across business units (sales, operations, finance, product)
• Build a robust financial model, improving margins and optimizing cash flow, particularly in pre-financing event structures
• Develop strong relationships with event organizers while ensuring commercial discipline and long-term sustainability
• Professionalize the organization by introducing processes, governance, and accountability structures
• Oversee and optimize internal systems (ERP, reporting tools, proprietary software) to enable data-driven decision-making
• Lead and scale teams across multiple locations, fostering a high-performance culture
• Support international expansion, particularly in Europe
• Work closely with shareholders and investors on strategic initiatives, including potential fundraising or equity transactions
• Act as a key driver in transitioning the company from a founder-led to a professionally managed structure

Qualifications & Experience

• Proven experience as a Managing Director, General Manager, or senior executive in high-growth environments
• Strong background in building and scaling business models, ideally in marketplaces, platforms, ticketing, fintech, or event-related industries
• Demonstrated success in driving profitability and operational efficiency, not just top-line growth
• Solid financial acumen with experience in P&L ownership, cash flow management, and financial structuring
• Experience managing complex stakeholder environments, including founders, investors, and commercial partners
• Strong leadership skills with the ability to build systems, teams, and organizational structure from scale-up to maturity
• Commercial mindset with the ability to balance relationship management and disciplined negotiation
• Experience working with data, analytics, and ERP/reporting systems
• Entrepreneurial yet structured approach; capable of operating in ambiguous and evolving environments
• International experience or exposure is a plus, particularly in European market expansion