Mandoob (Government or Public Relations Officer)

Job Description – Mandoob (Government Relations Officer / Public Relations Officer)

Position Title: Mandoob

Department: Administration / HR & Legal Affairs

Reports To: Head of HR & Administration / Management

Location: Kuwait

Role Purpose

The Mandoob (Government Relations Officer) is responsible for handling all government and legal formalities for employees and the company. The role ensures compliance with Kuwait Labor Law and Ministry requirements, facilitates smooth processing of visas, permits, licenses, and other official documents, and represents the company at various government authorities to safeguard business operations.

Key Responsibilities

• Manage all government-related processes, including visas, residencies, work permits, renewals, transfers, and cancellations.
• Handle employee documentation: medicals, fingerprinting, civil IDs, driving licenses, health insurance, and other formalities.
• Process company-related licenses, commercial registrations, and Municipality / Chamber of Commerce documentation.
• Represent the company at Ministries (Interior, Labor, Health, Municipality, Commerce & Industry, etc.), embassies, and other authorities.
• Maintain up-to-date knowledge of Kuwait Labor Law, visa categories, and government procedures.
• Prepare and submit timely applications, forms, and letters as required by government agencies.
• Manage and track deadlines for renewals of residencies, licenses, permits, and contracts.
• Liaise with HR, Finance, and Management to ensure alignment of staff mobilization and compliance requirements.
• Maintain accurate records of government-related transactions and submit regular reports to management.
• Provide assistance during inspections, audits, and legal matters affecting the company.
• Support in translation of documents (Arabic–English) when required.

Accountabilities

• Ensure all employees’ and the company’s legal documents are valid, renewed, and compliant.
• Minimizes penalties, fines, or delays due to missed renewals or incorrect submissions.
• Ensure confidentiality, accuracy, and completeness of government-related paperwork.
• Maintain strong professional relationships with government officers to expedite processes.
• Provide timely updates and advice to management regarding changes in regulations.

Competencies (Skills & Attributes)

• Knowledge of Regulations: Strong understanding of Kuwait Labor Law, visa processes, and government systems (Sahel, PACI, Shoun, etc.).
• Communication Skills: Fluent in Arabic & English (reading, writing, speaking).
• Networking Ability: Established contacts with government offices and authorities.
• Attention to Detail: Accuracy in documentation and data entry.
• Time Management: Ability to prioritize tasks and meet strict deadlines.
• Problem Solving: Resourceful in resolving procedural issues and unexpected requirements.
• Confidentiality: Ability to handle sensitive information with integrity.
• Driving Skills: Valid Kuwaiti driving license (mandatory).

Key Performance Indicators (KPIs)

• Timeliness of Renewals & Submissions: 100% compliance with deadlines (visas, residencies, licenses).
• Accuracy of Documentation: Less than 1% rejection/error rate in applications submitted.
• Government Relations Efficiency: Number of processes completed within the required timeframe (measured monthly/quarterly).
• Compliance: Zero penalties/fines imposed due to delays or errors.
• Employee Satisfaction: Positive feedback from staff on efficiency of documentation/visa processing.
• Reporting & Tracking: Timely submission of weekly/monthly status reports to HR & Management.
• Cost Control: Effective management of government-related expenses and avoidance of unnecessary charges.

Job Type: Full-time

Pay: KD250.000 - KD350.000 per month